--- title: "GB-London: Payment Service Provider" ocid: "ocds-b5fd17-132926d0-f1d7-4a3d-9825-d3f824bc337b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-132926d0-f1d7-4a3d-9825-d3f824bc337b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-132926d0-f1d7-4a3d-9825-d3f824bc337b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-132926d0-f1d7-4a3d-9825-d3f824bc337b.json" source: "Contracts Finder" current_stage: "Tender" buyer: "VICTORIA AND ALBERT MUSEUM" published: "2017-11-09" --- # GB-London: Payment Service Provider Buyer: VICTORIA AND ALBERT MUSEUM Current stage: Tender OCID: ocds-b5fd17-132926d0-f1d7-4a3d-9825-d3f824bc337b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-132926d0-f1d7-4a3d-9825-d3f824bc337b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-132926d0-f1d7-4a3d-9825-d3f824bc337b.json) ## Summary The Victoria and Albert Museum in London is seeking a Payment Service Provider to manage payments across various channels, including retail and ticket sales. The procurement process is currently at the tender stage, with a submission deadline set for 6th December 2017. This open procurement method invites a broad range of suppliers to participate in providing financial transaction processing services, which will support the Museum's activities over a five-year contract period starting in June 2018. The contract may be extended for an additional two years, reflecting the potential for ongoing partnerships in an industry generating approximately £20 million from around 600,000 transactions annually. This tender presents a significant opportunity for businesses looking to enter or expand within the financial services sector, particularly those specialising in payment processing and transaction technologies. Small and medium enterprises (SMEs) are encouraged to apply, as the contracting authority has indicated a preference for such economic operators. Companies with expertise in software integration, customer service enhancements, and the provision of flexible payment solutions would be particularly well-suited to compete for this contract, given the Museum's complex, multi-channel sales environment. ## Notice The Victoria and Albert Museum ("V&A") wishes to appoint a payment service provider to provide a managed payment service across the Museum to process online and offline card transactions including retail, ticket sales, membership sales, donations, and other transactions. As an exempt charity, the V&A charity generates income both directly and through a wholly-owned subsidiary. Both entities have a multi-channel sales platform, with sales made onsite, online and by phone. Annually, approximately 600k transactions to the value of PS20m are processed each year. In recent years the Museum has invested in a number of systems to enhance the customer experience: the Galaxy ticketing system; Microsoft Dynamics CRM; self- service ticket Kiosks and an online platform to allow for 'one basket' ordering for retail and ticket sales. The complexity of having a multi entity, channel and system set up has resulted in the Museum operating with a number of different payment providers all of whom offer different services, support, reporting capabilities and price plans. The Contract is for: *The implementation of a managed payment service including any relevant software integration and the purchase or lease of any hardware to support this service; *The support, maintenance, transaction fees and any other associated service for five years; *The on boarding of new payment methods as and when such payment methods appear in the market. The Contract has the option for: *Any additional hardware that may be required during the contract; *Any additional software integration that may be required during the contract; *Any other services or goods that reasonably fall into the scope. Please note that the volume and scope may vary according to the Museum's activities which cannot reasonably be predicted at this point in time and any such variations shall be provided for in this contract. *The option to extend for up to a total of a further two years. Please note that the estimated value is based on invoices paid for equipment, set-up and ancillary services by the V&A to the payment service provider. Transaction fees are recovered directly and are therefore classed as a concession contract. This process is being conducted electronically and all correspondence, queries and tenders must be sent through the Delta e-Sourcing portal at: Email and paper tenders will not be accepted. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1fe70cc6-b563-40b7-ba41-f47812b12f69 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 9 Nov 2017 | | Submission deadline | 6 Dec 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 May 2018 - 31 May 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | VICTORIA AND ALBERT MUSEUM | | Locality | KENSINGTON | | Post town | South West London | | Postcode | SW7 2RL | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham | | Local authority | Kensington and Chelsea | | Electoral ward | Brompton & Hans Town | | Westminster constituency | Kensington and Bayswater | | Delivery location | TLI London | ## CPV Codes ### Divisions - 66 - Financial and insurance services ### Codes - 66172000 - Financial transaction processing and clearing-house services ## Release History - 9 Nov 2017 at 10:33 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1fe70cc6-b563-40b7-ba41-f47812b12f69 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1fe70cc6-b563-40b7-ba41-f47812b12f69 9th November 2017 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/tenders/UK-GB-London:-Payment-Service-Provider/45684K7P22 Please follow this link to view the notice. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-132926d0-f1d7-4a3d-9825-d3f824bc337b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-132926d0-f1d7-4a3d-9825-d3f824bc337b.json.