--- title: "RMBC - LA - Customer Relationship Management System and Content Management System" ocid: "ocds-b5fd17-1331b35e-0e19-49f4-ad7a-6d0951637dc3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1331b35e-0e19-49f4-ad7a-6d0951637dc3" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1331b35e-0e19-49f4-ad7a-6d0951637dc3.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1331b35e-0e19-49f4-ad7a-6d0951637dc3.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SE SHARED SERVICES" published: "2020-06-05" --- # RMBC - LA - Customer Relationship Management System and Content Management System Buyer: SE SHARED SERVICES Current stage: Tender OCID: ocds-b5fd17-1331b35e-0e19-49f4-ad7a-6d0951637dc3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1331b35e-0e19-49f4-ad7a-6d0951637dc3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1331b35e-0e19-49f4-ad7a-6d0951637dc3.json) ## Summary The SE Shared Services authority is currently managing a tender for the "RMBC - LA - Customer Relationship Management System and Content Management System", aimed at providing an integrated solution that enhances digital self-service and customer interactions. This procurement falls under the IT services category, specifically software development and consulting, and is taking place in the South East region of the United Kingdom. The tender period is set to conclude on 7th July 2020, with an estimated contract value of £850,000 and a minimum contract value of £700,000, covering a period starting from 28th September 2020 through to 27th September 2027. The procurement method is an open procedure, allowing a wide range of bidders to participate. This tender offers significant opportunities for businesses specialising in IT services, particularly those that provide software development, web page editing services, and content management solutions. Companies that can effectively demonstrate their ability to deliver customer relationship management systems are likely to excel in this procurement process. Small and medium enterprises (SMEs) are encouraged to apply, given the inclusive nature of the tendering process. By delivering innovative solutions that enhance customer engagement, participating businesses could contribute to the digital transformation of public services and positioning themselves favourably for future contracts. ## Notice The Authority is seeking to contract with one provider for a combined CRM and CMS solution to significantly improve its digital self-service and assisted-service offering via a new customer portal for a number of interactions including Waste (fly tipping, missed collections, garden and bulky waste), on-line Planning submissions, on-line activities for Housing and Revenues and Benefits. The solution will enable the Authority to build a data-rich Customer Services provision, enabling analysis of customer needs and shaping services accordingly. The solution will provide the Authority with a single view of its customers to break down silos across the Authority and the services it provides; Officers will achieve a better understanding of how customers interact across all services whilst enabling them to track service requests, check for updates electronically, deliver personalised, targeted services and communication and thus building stronger and effective relationships with them. Additional information: This tender is to be completed electronically using the SE Shared Services Procurement eSourcing portal. https://www.sesharedservices.org.uk/esourcing/opportunities The SE Shared Services eSourcing portal provides a web-based tool that provides a simple, secure and efficient means for managing tendering and quotation activities reducing the time and effort required for both buyers and Potential Bidders. The portal allows for tender clarifications and submitting your bid electronically. In order to bid for this opportunity you will need to register your company on the SE Shared Services portal. Is a Recurrent Procurement Type? : Yes ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d2bb4935-9d77-4a6d-be8c-ceb8bcaf5bf1 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Jun 2020 | | Submission deadline | 7 Jul 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 27 Sep 2020 - 27 Sep 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £850,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SE SHARED SERVICES | | Locality | SURREY | | Post town | Kingston upon Thames | | Postcode | KT15 2AH | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ25 West Surrey | | Local authority | Runnymede | | Electoral ward | Addlestone South | | Westminster constituency | Runnymede and Weybridge | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72200000 - Software programming and consultancy services - 72210000 - Programming services of packaged software products - 72211000 - Programming services of systems and user software - 72212000 - Programming services of application software - 72212200 - Networking, Internet and intranet software development services - 72212220 - Internet and intranet software development services - 72212224 - Web page editing software development services - 72212325 - Form making software development services - 72212333 - Contact management software development services - 72212400 - Business transaction and personal business software development services - 72212422 - Software development services suites - 72212445 - Customer Relation Management software development services - 72212517 - IT software development services - 72212783 - Content management software development services - 72263000 - Software implementation services - 72266000 - Software consultancy services - 72413000 - World wide web (www) site design services - 72415000 - World wide web (www) site operation host services - 72421000 - Internet or intranet client application development services ## Release History - 5 Jun 2020 at 07:23 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d2bb4935-9d77-4a6d-be8c-ceb8bcaf5bf1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d2bb4935-9d77-4a6d-be8c-ceb8bcaf5bf1 5th June 2020 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sesharedservices/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.runnymede.gov.uk - https://www.sesharedservices.org.uk/esourcing/opportunities ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1331b35e-0e19-49f4-ad7a-6d0951637dc3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1331b35e-0e19-49f4-ad7a-6d0951637dc3.json.