---
title: "MHCLG Contact Centre First Line Support Services"
ocid: "ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF HOUSING, COMMUNITIES AND LOCAL GOVERNMENT"
published: "2025-10-29"
---

# MHCLG Contact Centre First Line Support Services

Buyer: MINISTRY OF HOUSING, COMMUNITIES AND LOCAL GOVERNMENT  
Current stage: Award  
OCID: ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf

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## Summary

The Ministry of Housing, Communities and Local Government has completed a selective procurement process titled "MHCLG Contact Centre First Line Support Services," with XBP Europe Limited receiving the awarded contract on 28th October 2025. This contract, valued at £12,000,000, falls under the IT services category, specifically focusing on outsourced cloud contact centre services with associated back office and case management solutions. The procurement method involved a call-off from a framework agreement, and the service is to be provided across the United Kingdom. The contract period started on 1st October 2025 and will continue until 30th September 2027.

This tender represents a significant opportunity for businesses in the IT consultancy and cloud service sectors, particularly those capable of delivering robust contact centre solutions and support. While the tender has already been awarded to a large enterprise, small and medium-sized enterprises can find opportunities for growth by aiming for future contracts within similar frameworks or by becoming subcontractors to larger firms. Businesses that specialise in cloud computing, customer support technologies, and IT infrastructure services have the potential to align themselves with the government’s ongoing digital transformation initiatives.

## Notice

This contract has already been awarded and is being published for transparency purposes. Outsourced cloud contact centre as a service, with associated back office and case management solutions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/febc0258-e2c6-4fd2-868e-00b4e0c8bbb7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Oct 2025 |
| Submission deadline | 4 Sep 2025 |
| Future notice date | Not specified |
| Award date | 28 Oct 2025 |
| Contract period | 30 Sep 2025 - 30 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £12,000,000 |
| Lots value | Not specified |
| Awards value | £12,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF HOUSING, COMMUNITIES AND LOCAL GOVERNMENT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | XBP EUROPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 29 Oct 2025 at 12:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/febc0258-e2c6-4fd2-868e-00b4e0c8bbb7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/febc0258-e2c6-4fd2-868e-00b4e0c8bbb7
  29th October 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b756f8a6-fc6a-4d3e-b8c9-59f94ee16b12
  Redacted version of signed contract

## Notice URLs

- https://gov.uk/MHCLG

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf.json.