---
title: "PHE - Corporate - Marketing Contact Centre Services"
ocid: "ocds-b5fd17-13412ef5-7b6f-4641-9876-6e3472efc2e6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-13412ef5-7b6f-4641-9876-6e3472efc2e6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-13412ef5-7b6f-4641-9876-6e3472efc2e6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-13412ef5-7b6f-4641-9876-6e3472efc2e6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PUBLIC HEALTH ENGLAND"
published: "2021-01-21"
---

# PHE - Corporate - Marketing Contact Centre Services

Buyer: PUBLIC HEALTH ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-13412ef5-7b6f-4641-9876-6e3472efc2e6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-13412ef5-7b6f-4641-9876-6e3472efc2e6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-13412ef5-7b6f-4641-9876-6e3472efc2e6.json)

## Summary

The procurement process pertains to Public Health England, focusing on the "PHE - Corporate - Marketing Contact Centre Services" tender, classified under telephone-answering services. The tender initiated a surge capacity agreement worth £35 million, with the procurement stage now complete. The tender period ended on 30 April 2018, while the contract was active from 1 May 2018 until 31 July 2021, situated primarily in Salisbury, England.

This opportunity showcases potential for businesses in the contact centre and telecommunications sectors, particularly those with the capability to deliver high-volume telephone-answering services. As the contract is part of a framework agreement, businesses looking to enter or expand in public procurement should consider leveraging such frameworks to compete effectively, especially those with proven experience and capacity in similar service contracts.

## Notice

PHE - Communications Contact Centre Services - Surge Capacity Agreement

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c7fe14e0-0f6e-462b-8ad4-b4364ff06512 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jan 2021 |
| Submission deadline | 29 Apr 2018 |
| Future notice date | Not specified |
| Award date | 30 Apr 2018 |
| Contract period | 30 Apr 2018 - 31 Jul 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,000,000 |
| Lots value | Not specified |
| Awards value | £35,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PUBLIC HEALTH ENGLAND |
| Locality | SALISBURY |
| Post town | Salisbury |
| Postcode | SP4 0JG |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | Winterslow & Upper Bourne Valley |
| Westminster constituency | Salisbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SITEL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 21 Jan 2021 at 14:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c7fe14e0-0f6e-462b-8ad4-b4364ff06512

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c7fe14e0-0f6e-462b-8ad4-b4364ff06512
  21st January 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a4cad6d9-b1e1-4db5-9ed9-9df0712c044a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-13412ef5-7b6f-4641-9876-6e3472efc2e6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-13412ef5-7b6f-4641-9876-6e3472efc2e6.json.