---
title: "Out of Hours Call Response Service"
ocid: "ocds-b5fd17-1349527a-7c57-41d5-8219-d62a6e6a372e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1349527a-7c57-41d5-8219-d62a6e6a372e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1349527a-7c57-41d5-8219-d62a6e6a372e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1349527a-7c57-41d5-8219-d62a6e6a372e.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CITY OF LONDON CORPORATION"
published: "2023-09-05"
---

# Out of Hours Call Response Service

Buyer: CITY OF LONDON CORPORATION  
Current stage: Tender  
OCID: ocds-b5fd17-1349527a-7c57-41d5-8219-d62a6e6a372e

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## Summary

The City of London Corporation is seeking a supplier for an Out of Hours Call Response Service. The contract, lasting 3 years with a possible 1-year extension, has a total value of £40,000. The procurement method is an open procedure, and the tender deadline is 22nd September 2023. The service falls under the "Housing services" CPV code and "Call centre" additional classification. The contract period is from 1st November 2023 to 31st October 2026, with delivery addresses in London, United Kingdom.

This tender presents an opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations. Businesses providing call centre services in the housing industry are well-suited to compete. The City of London Corporation, the buying organization, aims to enhance its estate management customer service by outsourcing its out of hours call handling. Interested suppliers must register on the Capital E Sourcing online tendering portal to bid for this contract.

## Notice

The City of London Corporation's Housing Service manages 2,900 homes across twelve estates in London, located in the Square Mile and six surrounding Boroughs. We are seeking a supplier to provide call centre cover on the out of hours telephone number we use for urgent estate management issues, other than repairs, which residents can use to contact us when our offices are closed. This operates from 16:00 to 08:00 on weekdays, all weekend and on public holidays. We have a Duty Officer rota in place during these hours. The Duty Officer will offer advice and, if the issue is urgent and requires a presence, will attend site. The service provider will act as a triage service and will contact the Duty Officer if required. Repairs are dealt with separately and will not form part of this contract, however the provider will be required to pass repairs calls onto the correct number. The duration of the contract is 3 years, subject to the right of the City (at its sole discretion) to exercise its right to extend the Contract by up to 1 year. The maximum length of the contract is therefore 4 years. We expect the annual cost of this service not to exceed PS10,000. The total contract price, including optional extension, is PS40,000.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a5dcd418-d620-4776-9bce-d9b0c6febe43 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Sep 2023 |
| Submission deadline | 22 Sep 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Nov 2023 - 31 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITY OF LONDON CORPORATION |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2V 7HH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Bassishaw |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 70 - Real estate services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 70333000 - Housing services
- 79512000 - Call centre

## Release History

- 5 Sep 2023 at 12:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a5dcd418-d620-4776-9bce-d9b0c6febe43

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a5dcd418-d620-4776-9bce-d9b0c6febe43
  5th September 2023 - Opportunity notice on Contracts Finder
- https://www.capitalesourcing.com/web/login.shtml
  To bid for this opportunity, suppliers must be registered on the Capital E Sourcing online tendering portal.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1349527a-7c57-41d5-8219-d62a6e6a372e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1349527a-7c57-41d5-8219-d62a6e6a372e.json.