---
title: "Customer Relationship Management System and Website Development and Support"
ocid: "ocds-b5fd17-13539883-9203-4d7a-93cd-f0be60ebc270"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-13539883-9203-4d7a-93cd-f0be60ebc270"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-13539883-9203-4d7a-93cd-f0be60ebc270.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-13539883-9203-4d7a-93cd-f0be60ebc270.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GWE BUSINESS WEST LTD"
published: "2022-08-04"
---

# Customer Relationship Management System and Website Development and Support

Buyer: GWE BUSINESS WEST LTD  
Current stage: Award  
OCID: ocds-b5fd17-13539883-9203-4d7a-93cd-f0be60ebc270

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-13539883-9203-4d7a-93cd-f0be60ebc270)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-13539883-9203-4d7a-93cd-f0be60ebc270.json)

## Summary

The procurement process involves GWE Business West Ltd, seeking a provider for a Customer Relationship Management System and Website Development and Support. Located in Bristol, England, this procurement falls under the IT services industry category and has now reached the award stage. The contract, valued at £423,000, is set to run for three years, commencing on 15th July 2022 and concluding on 15th July 2025. The tender was conducted using an open procurement method, with proposals accepted until 1st November 2021.

This tender presents significant opportunities for businesses focused on IT services, particularly those specialising in software development and consulting. Small and medium-sized enterprises (SMEs) and voluntary/community social enterprises (VCSEs) are well-suited to compete for this contract, leveraging their ability to provide a balanced mix of quality and price, which the buyer prioritises in their procurement strategy.

## Notice

GWE Business West Ltd (Business West) is seeking to appoint a provider or providers that can develop and provide ongoing support for a Customer Relationship Management System (CRM) and Website. Proposals are welcome using the Open Procedure as defined in the Public Contracts Regulations 2015. Business West intends to award any Contract based on the most economically advantageous tender (MEAT). Business West will not be bound to accept the lowest price of any tender submitted, as it will be looking to ensure the correct balance between quality and price. The contract(s) will be awarded for a period of three years initially commencing 1st January 2022.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/348a72ef-41ee-44b3-80f3-e1711d335456 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Aug 2022 |
| Submission deadline | 1 Nov 2021 |
| Future notice date | Not specified |
| Award date | 18 Feb 2022 |
| Contract period | 14 Jul 2022 - 15 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £423,000 |
| Lots value | Not specified |
| Awards value | £423,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GWE BUSINESS WEST LTD |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS8 3RA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK61 North Somerset |
| Local authority | North Somerset |
| Electoral ward | Pill |
| Westminster constituency | North Somerset |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CLEARCOURSE (TRADING NAME, FELINESOFT |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Aug 2022 at 16:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/348a72ef-41ee-44b3-80f3-e1711d335456

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/348a72ef-41ee-44b3-80f3-e1711d335456
  4th August 2022 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=AUG164878
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- https://www.businesswest.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-13539883-9203-4d7a-93cd-f0be60ebc270. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-13539883-9203-4d7a-93cd-f0be60ebc270.json.