---
title: "Insolvency Project"
ocid: "ocds-b5fd17-1382029a-82f4-44ad-8c25-5e1ddda500ff"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1382029a-82f4-44ad-8c25-5e1ddda500ff"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1382029a-82f4-44ad-8c25-5e1ddda500ff.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1382029a-82f4-44ad-8c25-5e1ddda500ff.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2017-10-18"
---

# Insolvency Project

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-1382029a-82f4-44ad-8c25-5e1ddda500ff

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1382029a-82f4-44ad-8c25-5e1ddda500ff)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1382029a-82f4-44ad-8c25-5e1ddda500ff.json)

## Summary

The HM Revenue & Customs has recently completed a procurement process for the "Insolvency Project", which falls under the category of research and development services. This project involves a comprehensive assessment of the new customer service approach adopted for clients in debt to HMRC. The tender period concluded on 6th June 2017, with the contract awarded on the same date, and the contract execution running from 14th September 2017 until 20th December 2017. The total value of the awarded contract is £21,327.

This procurement offers significant opportunities for businesses, particularly those specialising in market research and customer service improvement. Companies that can provide analytical insights and have experience with government contracts would be well-suited to compete in future tenders of a similar nature. Small and medium enterprises (SMEs) may find opportunities to collaborate or supply services that align with HMRC's ongoing commitment to enhancing customer experiences.

## Notice

Assignment under the Market Research Framework MR130001. HMRC is committed to improving the service it offers to customers, and has recently adopted a new customer service approach for customers who have been in debt to HMRC. This research, with customers who have experienced the new approach, will provide evidence on customers' views and experiences of the new approach and will help us to identify any areas for improvement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d6d197d4-d256-44b1-bd0f-c8b4d174c798 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Other - N/A |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Oct 2017 |
| Submission deadline | 6 Jun 2017 |
| Future notice date | Not specified |
| Award date | 5 Jun 2017 |
| Contract period | 13 Sep 2017 - 20 Dec 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £27,875 |
| Lots value | Not specified |
| Awards value | £21,327 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 18 Oct 2017 at 12:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d6d197d4-d256-44b1-bd0f-c8b4d174c798

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d6d197d4-d256-44b1-bd0f-c8b4d174c798
  18th October 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ecc965ec-b9e6-4b93-aa00-e381e28d9d50
  Service Order - Insolvency Project - Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1382029a-82f4-44ad-8c25-5e1ddda500ff. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1382029a-82f4-44ad-8c25-5e1ddda500ff.json.