--- title: "Housing Services Advisor x 3" ocid: "ocds-b5fd17-1389036e-dc4c-4526-b674-4f0e8d0f9e43" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1389036e-dc4c-4526-b674-4f0e8d0f9e43" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1389036e-dc4c-4526-b674-4f0e8d0f9e43.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1389036e-dc4c-4526-b674-4f0e8d0f9e43.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2023-05-18" --- # Housing Services Advisor x 3 Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-1389036e-dc4c-4526-b674-4f0e8d0f9e43 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1389036e-dc4c-4526-b674-4f0e8d0f9e43) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1389036e-dc4c-4526-b674-4f0e8d0f9e43.json) ## Summary The Sandwell Metropolitan Borough Council is inviting tenders for Housing Services Advisor x 3. This procurement falls under recruitment services, with a contract period starting on 29th May 2023 and ending on 29th August 2023. The tender deadline for submission is Monday 22nd May 2023 at 10:00 am. The location for this opportunity is in Hybrid/Oldbury, Tipton & Rowley, West Midlands, United Kingdom. The procurement method used is an open procedure below threshold. This tender from Sandwell Metropolitan Borough Council presents an opportunity for businesses in the services sector to provide Housing Services Advisors. Businesses with expertise in housing management functions, strong communication skills, and the ability to handle complex issues in demanding environments are well-suited for this contract. The contract provides an opportunity to work closely with the council to support tenants living in safe neighbourhoods and enhance the efficiency of housing services operations. ## Notice Job Title: Housing Services Advisor x 3 Rate of Pay: ?12.02 per hour Hours: 37 per week Location: Hybrid/ Oldbury, Tipton & Rowley Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: Sandwell Housing Management Service has embarked on a transformation journey to refocus our resources on supporting our tenants to live and prosper in clean and safe neighbourhoods whilst prioritising those who most need our guidance and support. Following a recent restructure of the service, we are looking for Housing Services Advisors to provide planning and administration support to our Housing Services Officers, so that an effective service is in place for managing appointments and the resulting administration work. We will expect our officers to: o Assist the Housing Services Officers with planning and managing their workloads through the effective scheduling and management of appointments. o Be responsible for the effective operation of the customer appointments system, including leading on proactive communication with customers, feedback on any issues / conflicts with resource planning, resolving issues relating to missed appointments and capturing customer feedback on the service provided. o Accurately and swiftly process any administration work generated by the team e.g. processing signups, data input, data extraction. o Maintain the electronic work scheduler database, liaising with the Housing Services Coordinator with any updates/changes required. o Support lone working and similar tools to ensure the safety of Housing Services Officers. o Arrange and attend interviews when required with Housing Services Officers in order to provide support with complex cases. o Support Housing Services Officers with the arrangement and delivery of multi-agency case conferences and community meetings. You must have excellent communication skills; a strong ability to deal with complex issues; a comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment. For further details about this role please refer to the Job Description and Personnel Specification. Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You must also include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role. Inside IR35. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. ... Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Monday 22nd May 2023 at 10am Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/32e3e0f4-1e42-4d7b-ad17-4ddb6ca60529 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 May 2023 | | Submission deadline | 22 May 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 29 May 2023 - 29 Aug 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £6,176 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79600000 - Recruitment services ## Release History - 18 May 2023 at 08:37 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/32e3e0f4-1e42-4d7b-ad17-4ddb6ca60529 - 18 May 2023 at 08:16 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/32e3e0f4-1e42-4d7b-ad17-4ddb6ca60529 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/32e3e0f4-1e42-4d7b-ad17-4ddb6ca60529 18th May 2023 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1389036e-dc4c-4526-b674-4f0e8d0f9e43. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1389036e-dc4c-4526-b674-4f0e8d0f9e43.json.