--- title: "Escalation Management Tool - 3 Months" ocid: "ocds-b5fd17-138a8a70-af3b-48ab-8a8b-bafe4b8e32c3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-138a8a70-af3b-48ab-8a8b-bafe4b8e32c3" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-138a8a70-af3b-48ab-8a8b-bafe4b8e32c3.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-138a8a70-af3b-48ab-8a8b-bafe4b8e32c3.json" source: "Contracts Finder" current_stage: "Tender" buyer: "MIDLANDS & LANCASHIRE C S U" published: "2024-03-13" --- # Escalation Management Tool - 3 Months Buyer: MIDLANDS & LANCASHIRE C S U Current stage: Tender OCID: ocds-b5fd17-138a8a70-af3b-48ab-8a8b-bafe4b8e32c3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-138a8a70-af3b-48ab-8a8b-bafe4b8e32c3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-138a8a70-af3b-48ab-8a8b-bafe4b8e32c3.json) ## Summary The Midlands & Lancashire C S U is seeking a supplier to deliver an Escalation Management Tool - 3 Months. The tool aims to enhance patient flow coordination by providing real-time decision-making capabilities based on live data flows from A&E departments and ambulance services. The procurement method is an open procedure below threshold, with a tender period ending on 16th June 2023 and a contract period from 1st August 2023 to 31st October 2023. The opportunity falls under the services category, with the procurement taking place in Stoke on Trent, England. This tender for the Escalation Management Tool represents a chance for small and medium-sized enterprises (SMEs) in the services sector to collaborate with the Midlands & Lancashire C S U. Businesses capable of providing innovative software solutions for healthcare organisations would be well-suited to compete. The supplier selected will have the opportunity to contribute to improving patient care by optimising live data flows and supporting evidence-based decision-making processes in the healthcare sector. ## Notice THIS OPPORTUNITY HAS NOT BEEN AWARDED The Escalation Management Solution (EMS+) is a tool developed by the MLCSU Regional Capacity Management Team (RCMT). The tool provides an 'at a glance' geographical presentation of escalation status across ICS's to measure pressures at strategic, tactical and operational levels, and effectively co-ordinate patient flow. Updated at a minimum of twice daily by each service provider, EMS+ delivers a detailed and accurate description of the level of pressure in all organisations delivering urgent care services to create a whole system picture, along with bed availability reporting on Care Homes, Community Services, Social Care and Mental Health on a daily basis. Real time decision-making is made possible using live data flows of information from A&E departments and the ambulance services. Armed with the relevant data, senior managers and directors are able to make informed decisions that can result in a more efficient use of resources and, ultimately, better care for patients. The tool is accessible 24/7 through an intuitive web portal and mobile app. MLCSU are committed to developing a new escalation management tool, to provide a more sophisticated tool for our ICS partners, by building on the existing functionality MLCSU are seeking to work in partnership with a supplier to deliver a new tool focussing on supporting end to end patient flow whilst optimising live data flows to enable real-time visualisation of activity and thus enabling evidence-based decision making. To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome Additional information: To view and bid please register on the atamis procurement portal: https://health-family.force.com/s/Welcome ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/df77a07a-8c5f-45ac-ad36-dbbd3ffff9ad | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Mar 2024 | | Submission deadline | 16 Jun 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Jul 2023 - 31 Oct 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MIDLANDS & LANCASHIRE C S U | | Locality | STOKE ON TRENT | | Post town | Stoke-on-Trent | | Postcode | ST4 4LX | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG2 Shropshire and Staffordshire | | ITL 3 | TLG23 Stoke-on-Trent | | Local authority | Stoke-on-Trent | | Electoral ward | Fenton West & Mount Pleasant | | Westminster constituency | Stoke-on-Trent Central | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48215000 - Networking developers' software package ## Release History - 13 Mar 2024 at 13:44 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/df77a07a-8c5f-45ac-ad36-dbbd3ffff9ad - 24 May 2023 at 14:24 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/df77a07a-8c5f-45ac-ad36-dbbd3ffff9ad ## Documents - https://www.contractsfinder.service.gov.uk/Notice/df77a07a-8c5f-45ac-ad36-dbbd3ffff9ad 13th March 2024 - Opportunity notice on Contracts Finder ## Notice URLs - https://health-family.force.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-138a8a70-af3b-48ab-8a8b-bafe4b8e32c3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-138a8a70-af3b-48ab-8a8b-bafe4b8e32c3.json.