---
title: "Service Improvement Research"
ocid: "ocds-b5fd17-138ad12c-239f-4dd8-937d-cbc81c2c9ab2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-138ad12c-239f-4dd8-937d-cbc81c2c9ab2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-138ad12c-239f-4dd8-937d-cbc81c2c9ab2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-138ad12c-239f-4dd8-937d-cbc81c2c9ab2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2022-12-23"
---

# Service Improvement Research

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-138ad12c-239f-4dd8-937d-cbc81c2c9ab2

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## Summary

The Care Quality Commission has awarded a contract for Service Improvement Research to understand people's experiences of raising concerns about care. The contract, valued at GBP 45,500, was awarded to IPSOS (Market Research) Ltd. The procurement method was selective, calling off from a framework agreement. The contract period is from 22nd December 2022 to 21st March 2023. The tender period ended on 13th December 2022.

This tender provides an opportunity for businesses in the market research services sector looking to work with the public sector. Small and medium-sized enterprises are well-suited to compete due to the contract's focus on service improvement research. Businesses based in England, United Kingdom, can also benefit from this tender opportunity.

## Notice

Service improvement research to understand people's actual experiences of raising concerns about care direct to CQC. This was a direct award via Consult 18. Multidisciplinary Consultancy framework. Reference: SBS/17/SG/ZMC/9266 The Contract is awarded for 3 months. Total Awarded Value is the maximum of all charges including all optional extensions. Contract reference: CQC EP&S 039

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dc5614b8-adb9-44ae-98e3-beac2fa99e8c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Dec 2022 |
| Submission deadline | 13 Dec 2022 |
| Future notice date | Not specified |
| Award date | 21 Dec 2022 |
| Contract period | 22 Dec 2022 - 21 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,500 |
| Lots value | Not specified |
| Awards value | £45,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS (MARKET RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 23 Dec 2022 at 10:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dc5614b8-adb9-44ae-98e3-beac2fa99e8c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dc5614b8-adb9-44ae-98e3-beac2fa99e8c
  23rd December 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/380668e5-c7bf-4e3b-9972-8bf94d57c8b9
  Ipsos Contract FINAL REDACTED

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-138ad12c-239f-4dd8-937d-cbc81c2c9ab2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-138ad12c-239f-4dd8-937d-cbc81c2c9ab2.json.