---
title: "Provision of Consultancy Services To Support Our Organisations On-Going Customer Service Review"
ocid: "ocds-b5fd17-139943e5-19a8-4d79-abe1-b87926eb1dc1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-139943e5-19a8-4d79-abe1-b87926eb1dc1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-139943e5-19a8-4d79-abe1-b87926eb1dc1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-139943e5-19a8-4d79-abe1-b87926eb1dc1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "YOUR HOMES NEWCASTLE LTD"
published: "2018-03-15"
---

# Provision of Consultancy Services To Support Our Organisations On-Going Customer Service Review

Buyer: YOUR HOMES NEWCASTLE LTD  
Current stage: Award  
OCID: ocds-b5fd17-139943e5-19a8-4d79-abe1-b87926eb1dc1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-139943e5-19a8-4d79-abe1-b87926eb1dc1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-139943e5-19a8-4d79-abe1-b87926eb1dc1.json)

## Summary

Your Homes Newcastle Ltd has completed a procurement process for consultancy services to support its ongoing customer service review. The contract, valued at £13,500, falls under the business and management consultancy services category as defined by the CPV classification. The procurement was carried out using a limited negotiated procedure without prior publication, and the tender period ended on 21 February 2018. The associated contract commenced on 1 March 2018 and will conclude on 31 May 2018, with the services being delivered in the North East region of the United Kingdom.

This tender represents an opportunity for small and medium-sized enterprises (SMEs) specialised in consultancy services, particularly those with expertise in customer service enhancement, to expand their business. Companies like Caroline L Gitsham Consulting Limited, which successfully won this contract, can leverage their experience in similar projects to secure further engagements with Your Homes Newcastle Ltd and potentially with other local authorities looking to optimise their customer service operations.

## Notice

Provision of consultancy services to support the on-going customer service review of Your Homes Newcastle (a continuation of this service requirement from 2016).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4842041d-adc3-4942-850e-ea0e64a4ea83 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Mar 2018 |
| Submission deadline | 21 Feb 2018 |
| Future notice date | Not specified |
| Award date | 24 Feb 2017 |
| Contract period | 1 Mar 2018 - 31 May 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £13,500 |
| Lots value | Not specified |
| Awards value | £13,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YOUR HOMES NEWCASTLE LTD |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE7 7LX |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Dene & South Gosforth |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAROLINE L GITSHAM CONSULTING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79410000 - Business and management consultancy services

## Release History

- 15 Mar 2018 at 15:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4842041d-adc3-4942-850e-ea0e64a4ea83

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4842041d-adc3-4942-850e-ea0e64a4ea83
  15th March 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-139943e5-19a8-4d79-abe1-b87926eb1dc1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-139943e5-19a8-4d79-abe1-b87926eb1dc1.json.