---
title: "Incommunities - Out of Hours Responsive Repairs Call Handling Service"
ocid: "ocds-b5fd17-139a3767-4081-4d1f-93f6-738799b9fd67"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-139a3767-4081-4d1f-93f6-738799b9fd67"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-139a3767-4081-4d1f-93f6-738799b9fd67.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-139a3767-4081-4d1f-93f6-738799b9fd67.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "PROCUREMENT FOR HOUSING"
published: "2023-11-14"
---

# Incommunities - Out of Hours Responsive Repairs Call Handling Service

Buyer: PROCUREMENT FOR HOUSING  
Current stage: Tender  
OCID: ocds-b5fd17-139a3767-4081-4d1f-93f6-738799b9fd67

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## Summary

The buying organisation, Procurement For Housing, is seeking a service provider for the Incommunities - Out of Hours Responsive Repairs Call Handling Service tender. This opportunity falls under the industry category of Telephone-answering services, with a total contract value of GBP 320,000. The tender is currently in the open procurement stage, and the tender period ends on 14th December 2023. The contract is scheduled to start on 1st March 2024 and run until 28th February 2026, with potential further extensions. The tender is located in Warrington, United Kingdom.

This tender by Procurement For Housing provides an opportunity for businesses specialised in telephone operator services and call centres to compete. Small and medium enterprises (SMEs) are considered suitable for this procurement. With a two-year initial term contract and possible extensions, this opportunity offers a stable revenue stream. Interested businesses should apply by the tender period deadline to be considered for this contract that requires out of hours call handling services in the Yorkshire and the Humber region.

## Notice

Incommunities wish to appoint an experienced service provider to provide out of hours call handling and call handling at other times as specified by Incommunities. Full details related to the scope of services to be procured are included within Document B - Tender Requirements and Specification. It is intended that the contract will run for an initial term of 2 years, extendable for a further term of 2 years by annual extensions - The contracts value stated are inclusive of full track term and contract extensions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/897e3615-e60b-4daf-b4dc-911ab820e01e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Nov 2023 |
| Submission deadline | 14 Dec 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Mar 2024 - 28 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £320,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PROCUREMENT FOR HOUSING |
| Locality | WARRINGTON |
| Post town | Warrington |
| Postcode | WA2 0YL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Poulton North |
| Westminster constituency | Warrington North |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services
- 79511000 - Telephone operator services
- 79512000 - Call centre

## Release History

- 14 Nov 2023 at 14:22 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/897e3615-e60b-4daf-b4dc-911ab820e01e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/897e3615-e60b-4daf-b4dc-911ab820e01e
  14th November 2023 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/procurementforhousing/aspx/
  Additional information on how to apply for this contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-139a3767-4081-4d1f-93f6-738799b9fd67. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-139a3767-4081-4d1f-93f6-738799b9fd67.json.