--- title: "CRM - Implementation & Support" ocid: "ocds-b5fd17-13b2847c-7157-4299-a3e3-13e51836a557" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-13b2847c-7157-4299-a3e3-13e51836a557" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-13b2847c-7157-4299-a3e3-13e51836a557.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-13b2847c-7157-4299-a3e3-13e51836a557.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LONDON SCHOOL OF HYGIENE & TROPICAL MEDICINE" published: "2022-01-28" --- # CRM - Implementation & Support Buyer: LONDON SCHOOL OF HYGIENE & TROPICAL MEDICINE Current stage: Tender OCID: ocds-b5fd17-13b2847c-7157-4299-a3e3-13e51836a557 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-13b2847c-7157-4299-a3e3-13e51836a557) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-13b2847c-7157-4299-a3e3-13e51836a557.json) ## Summary The London School of Hygiene & Tropical Medicine is currently conducting a selective procurement process for a CRM implementation and support project, with a total estimated value of £260,000. This tender is set to close on 28 February 2022. The successful bidder will be required to deliver a CRM system that integrates seamlessly with existing services, focusing on marketing to prospective students, and will include implementation and migration from the current Radius CRM system. The contract is scheduled to commence on 1 July 2022 and will run for a duration of ten years, through to 30 July 2032. The procurement is categorised under services and fits under the Customer Relation Management software sector. This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) and voluntary and community sector enterprises (VCSEs) with expertise in CRM software development and implementation. Businesses that specialise in integrating marketing solutions within educational institutions will find this project particularly suited to their skill set. By providing a sophisticated CRM system, suppliers can help the institution improve its student engagement capabilities, thus positioning themselves as vital partners in the education sector while expanding their portfolio of public sector clients. ## Notice We need a CRM system that will equip us to engage with prospective students from very first communication and establish the nurturing and engaging relationship that they would expect from the institution they invest in and commit to. The CRM will allow our institution to control and manage student intake from all enquiry sources efficiently within one system, avoiding difficulties involved in integration and managing multiple systems. We need a new CRM system that will become the place where we can see information in one place. Website integration will be essential for the success of this project along with the considered balance between complexity and ease of use. We would be primarily looking at the marketing function of the CRM which would allow interaction with enquirers and prospective students. Applicants and registered students are managed by a separate system (SITS Evision). Implementation, migration (from Radius CRM) and hosting of CRM for 10 years. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e79bb017-6cd6-483d-be15-bbcf96d9ee72 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Jan 2022 | | Submission deadline | 28 Feb 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Jun 2022 - 30 Jul 2032 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £260,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON SCHOOL OF HYGIENE & TROPICAL MEDICINE | | Locality | LONDON | | Post town | Central London | | Postcode | WC1E 7HT | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI36 Camden | | Local authority | Camden | | Electoral ward | Bloomsbury | | Westminster constituency | Holborn and St Pancras | | Delivery location | TLI London | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48445000 - Customer Relation Management software package - 72212445 - Customer Relation Management software development services ## Release History - 28 Jan 2022 at 19:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e79bb017-6cd6-483d-be15-bbcf96d9ee72 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/e79bb017-6cd6-483d-be15-bbcf96d9ee72 28th January 2022 - Opportunity notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=42768&B=LSHTM Please follow link to register and access further information. - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104519 User / Company ## Notice URLs - http://www.lshtm.ac.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-13b2847c-7157-4299-a3e3-13e51836a557. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-13b2847c-7157-4299-a3e3-13e51836a557.json.