---
title: "Webchat and FAQ Solution"
ocid: "ocds-b5fd17-13d07b7a-c46c-40e1-b6ec-623f3f4adbc9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-13d07b7a-c46c-40e1-b6ec-623f3f4adbc9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-13d07b7a-c46c-40e1-b6ec-623f3f4adbc9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-13d07b7a-c46c-40e1-b6ec-623f3f4adbc9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL SERVICES COMPENSATION SCHEME LIMITED"
published: "2023-06-01"
---

# Webchat and FAQ Solution

Buyer: FINANCIAL SERVICES COMPENSATION SCHEME LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-13d07b7a-c46c-40e1-b6ec-623f3f4adbc9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-13d07b7a-c46c-40e1-b6ec-623f3f4adbc9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-13d07b7a-c46c-40e1-b6ec-623f3f4adbc9.json)

## Summary

The Financial Services Compensation Scheme Limited has awarded a contract for a Webchat and FAQ Solution valued at £30,376. The procurement method used was a direct Single tender action (below threshold). The contract period is from May 1, 2023, to April 30, 2024. The buying organisation is based in London, England, and the industry category is services.

This tender presents an opportunity for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to compete. Businesses providing software packages and information systems would be well-suited to tender for this contract, considering the procurement stage is complete and the contract value is below a specified threshold.

## Notice

Webchat and Frequently Asked Questions solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/359d9ec1-362e-485f-80fd-e9531a6c2dfb |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jun 2023 |
| Submission deadline | 29 Apr 2023 |
| Future notice date | Not specified |
| Award date | 29 Apr 2023 |
| Contract period | 30 Apr 2023 - 30 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,376 |
| Lots value | Not specified |
| Awards value | £30,376 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL SERVICES COMPENSATION SCHEME LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3A 7QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Portsoken |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SYNTHETIX |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 1 Jun 2023 at 20:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/359d9ec1-362e-485f-80fd-e9531a6c2dfb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/359d9ec1-362e-485f-80fd-e9531a6c2dfb
  1st June 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-13d07b7a-c46c-40e1-b6ec-623f3f4adbc9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-13d07b7a-c46c-40e1-b6ec-623f3f4adbc9.json.