---
title: "Provision of Resilience Support to the Revenues and Benefits Service of Oxford City Council Under CCS Framework RM3821 Lot 2a"
ocid: "ocds-b5fd17-13e8bfef-b971-4173-82ce-064c136b4e83"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-13e8bfef-b971-4173-82ce-064c136b4e83"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-13e8bfef-b971-4173-82ce-064c136b4e83.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-13e8bfef-b971-4173-82ce-064c136b4e83.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OXFORD CITY COUNCIL"
published: "2022-07-01"
---

# Provision of Resilience Support to the Revenues and Benefits Service of Oxford City Council Under CCS Framework RM3821 Lot 2a

Buyer: OXFORD CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-13e8bfef-b971-4173-82ce-064c136b4e83

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## Summary

The procurement process involves the Oxford City Council seeking proposals for the "Provision of Resilience Support to the Revenues and Benefits Service" under the CCS Framework RM3821 Lot 2a. This contract, classified under benefit services, has a total value of £480,000 and is intended to assist with processing Changes of Circumstance and New Claims for Housing Benefit and Council Tax Reduction. The contract period spans from 1st July 2022 to 30th June 2026, and the tender period concluded on 8th June 2022 when suppliers were invited to submit bids through a selective procurement method, specifically a restrictive procedure.

This tender presents substantial opportunities for businesses, especially those specialising in social services, public administration, or technology solutions that facilitate the management of benefit services. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, given the contract’s suitability for them. With a focus on processing housing-related claims and support services for a council, firms that possess experience in social support frameworks and compliance with local authority regulations are ideally positioned to compete for this contract.

## Notice

The Council requires the supplier to assist the Council by processing Changes of Circumstance (COC) and New Claims for Housing Benefit (HB) and Council Tax Reduction (CTR), and changes to Council Tax (CT) accounts, although it is expected that the majority of the work will be COC's for HB and CTR, including Atlas work, and changes to Student discounts/exemptions and change of address for CT accounts.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1c56c5e3-a230-44d2-90d3-7963a1a996d6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jul 2022 |
| Submission deadline | 8 Jun 2022 |
| Future notice date | Not specified |
| Award date | 29 Jun 2022 |
| Contract period | 30 Jun 2022 - 30 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £480,000 |
| Lots value | Not specified |
| Awards value | £480,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OXFORD CITY COUNCIL |
| Locality | OXFORD |
| Post town | Oxford |
| Postcode | OX1 1DS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Oxford |
| Electoral ward | Osney & St Thomas |
| Westminster constituency | Oxford West and Abingdon |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEC SOFTWARE SOLUTIONS |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75310000 - Benefit services

## Release History

- 1 Jul 2022 at 11:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1c56c5e3-a230-44d2-90d3-7963a1a996d6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1c56c5e3-a230-44d2-90d3-7963a1a996d6
  1st July 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.oxford.gov.uk

## Provenance

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