---
title: "MS Dynamics CRM Implementation and Support Partner"
ocid: "ocds-b5fd17-141491ed-885d-4050-8b94-984f3862b8cb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-141491ed-885d-4050-8b94-984f3862b8cb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-141491ed-885d-4050-8b94-984f3862b8cb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-141491ed-885d-4050-8b94-984f3862b8cb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS BUSINESS SERVICES AUTHORITY"
published: "2020-01-21"
---

# MS Dynamics CRM Implementation and Support Partner

Buyer: NHS BUSINESS SERVICES AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-141491ed-885d-4050-8b94-984f3862b8cb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-141491ed-885d-4050-8b94-984f3862b8cb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-141491ed-885d-4050-8b94-984f3862b8cb.json)

## Summary

The NHS Business Services Authority has successfully completed a procurement process for the "MS Dynamics CRM Implementation and Support Partner". This tender falls within the services sector, specifically focusing on Customer Relationship Management software development, with a contract value of £1,500,000. The contract period commenced on 2nd September 2019 and concluded on 1st September 2021. This contract was awarded following a selective procurement method, using a call-off from a framework agreement. The relevant delivery region for the project is the North East of England, and the tender was officially awarded on 31st July 2019.

This opportunity presents a significant avenue for business growth, particularly for small and medium-sized enterprises (SMEs) with expertise in CRM software and systems support services. Companies that excel in the design, configuration, implementation, and support of Microsoft Dynamics solutions would find themselves well-positioned to compete in similar future tenders. The ongoing advancements in digital transformation within the health sector present a promising landscape for businesses aiming to enhance their service offerings in customer relationship management technologies.

## Notice

The Supplier is required to design, configure, implement and support a solution using MS Dynamics 365 and supporting products. The contract includes the provision to extend the contract by 2 x 12 month periods to 1st September 2023.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/07729bff-faea-4c3f-8d18-1f64863b0b43 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jan 2020 |
| Submission deadline | 25 Jul 2019 |
| Future notice date | Not specified |
| Award date | 30 Jul 2019 |
| Contract period | 1 Sep 2019 - 1 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | Not specified |
| Awards value | £1,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BUSINESS SERVICES AUTHORITY |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TISSKI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services
- 72253200 - Systems support services

## Release History

- 21 Jan 2020 at 13:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/07729bff-faea-4c3f-8d18-1f64863b0b43

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/07729bff-faea-4c3f-8d18-1f64863b0b43
  21st January 2020 - Awarded contract notice on Contracts Finder
- https://www.gov.uk/government/publications/g-cloud-11-call-off-contract
  The contract has been let against the Gcloud 11 Call off Contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-141491ed-885d-4050-8b94-984f3862b8cb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-141491ed-885d-4050-8b94-984f3862b8cb.json.