---
title: "West Midlands Combined Authority are looking to complete Pre Market Engagement for the Delivery of its Contact Centre Solution"
ocid: "ocds-b5fd17-14191d68-3510-465c-b0e5-685601cf07a0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-14191d68-3510-465c-b0e5-685601cf07a0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-14191d68-3510-465c-b0e5-685601cf07a0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-14191d68-3510-465c-b0e5-685601cf07a0.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "WEST MIDLANDS COMBINED AUTHORITY"
published: "2024-07-18"
---

# West Midlands Combined Authority are looking to complete Pre Market Engagement for the Delivery of its Contact Centre Solution

Buyer: WEST MIDLANDS COMBINED AUTHORITY  
Current stage: Planning  
OCID: ocds-b5fd17-14191d68-3510-465c-b0e5-685601cf07a0

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## Summary

The West Midlands Combined Authority is seeking market engagement for the Delivery of its Contact Centre Solution. The procurement process is in the planning stage. The deadline for engagement is 29th July 2024. The Authority is exploring the use of Microsoft Dynamics 365 and is interested in potential technology partners in the call centre industry. The procurement opportunity is suitable for SMEs and is located in the West Midlands, United Kingdom.

This tender by the West Midlands Combined Authority presents an opportunity for businesses interested in providing contact centre solutions using Microsoft technology. Companies in the call centre industry, especially those experienced with Microsoft Dynamics 365, are well-suited to compete. The Authority aims to gather information on market capabilities and is open to engaging with potential partners. The procurement method involves market engagement through a questionnaire distributed via their e-tendering portal.

## Notice

WMCA is exploring the option of utilising Microsoft Dynamics 365 omni channel contact centre capabilities to replace our current omni-channel contact centre solution. The aim of conducting market engagement is to gain a better understanding of potential Microsoft Technology Partners and the size of the market that could deliver this service. WMCA is keen to understand from the market if there are any specific considerations that will be relevant for WMCA requirements gathering and/or procurement strategy if we pursue the use of Microsoft Technology. WMCA intend to circulate a questionnaire through Bravo (WMCA e-tendering portal), allowing you to provide more information about your interest and comment on the proposed approach. Portal Website: https://wmca.bravosolution.co.uk PIN Title: Contact Centre Delivery Partner Bravo Solution Project Reference: project_891

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d15d2148-ec5f-4b9c-84a1-f0c8e3e5fc92 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jul 2024 |
| Submission deadline | Not specified |
| Future notice date | 29 Jul 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS COMBINED AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B19 3SD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 Jul 2024 at 11:42 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/d15d2148-ec5f-4b9c-84a1-f0c8e3e5fc92
- 17 Jul 2024 at 15:31 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/ef82d323-eb6b-44ab-af04-6337c67c0f67

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d15d2148-ec5f-4b9c-84a1-f0c8e3e5fc92
  18th July 2024 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/ef82d323-eb6b-44ab-af04-6337c67c0f67
  17th July 2024 - Early engagement notice on Contracts Finder

## Notice URLs

- https://wmca.bravosolution.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-14191d68-3510-465c-b0e5-685601cf07a0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-14191d68-3510-465c-b0e5-685601cf07a0.json.