---
title: "Council Tax Call Handlers"
ocid: "ocds-b5fd17-14588b1d-8424-4836-b667-decb6be107c6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-14588b1d-8424-4836-b667-decb6be107c6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-14588b1d-8424-4836-b667-decb6be107c6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-14588b1d-8424-4836-b667-decb6be107c6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF NEWHAM"
published: "2026-10-05"
---

# Council Tax Call Handlers

Buyer: LONDON BOROUGH OF NEWHAM  
Current stage: Award  
OCID: ocds-b5fd17-14588b1d-8424-4836-b667-decb6be107c6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-14588b1d-8424-4836-b667-decb6be107c6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-14588b1d-8424-4836-b667-decb6be107c6.json)

## Summary

The London Borough of Newham commissioned additional telephone call-handling support for its Council Tax and Benefits Service. The work covers handling customer enquiries, supporting Council Tax recovery activity and carrying out associated administration. It is intended to help the service manage increased demand across revenues, recovery and customer contact, maintain performance standards, respond to customer needs and maximise Council Tax revenue and recovery. The service is delivered in Newham, London. This is a customer-contact and administrative support service, rather than a purchase of goods or construction work.

The procurement is complete and the contract was awarded to NEC Software Solutions UK Limited on 27 July 2026. It was a selective call-off from the VAS RM6259 framework agreement. The award value is £325,022.80. The contract period runs from 1 September 2026 to 31 March 2027. The original tender deadline was 5 August 2026. The requirement was presented as a single service, with no separate lots described. The available evaluation information identifies no award criteria, so the basis on which bids were compared cannot be established from the published process details.

The award demonstrates demand from Newham for temporary or additional telephone capacity embedded in Council Tax and Benefits operations. A credible competitor when this requirement next reaches the market would need to handle customer enquiries at scale while supporting revenues and recovery work, with the administrative capability to connect call handling to the service’s day-to-day processes. Maintaining service performance and helping the council address customer needs and Council Tax collection are central to the requirement. The contract went to a large supplier through a call-off from the VAS RM6259 framework, so businesses would need to be positioned to compete through that route. The stated suitability assessment did not identify the requirement as suitable for SMEs or voluntary, community and social enterprises. No specific accreditation or technical qualification is established by the published requirements.

## Notice

The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions. To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration. The supply of extra call handlers will support Council Tax in relation to customer needs and help to maximise Council Tax revenue and recovery. Award via VAS RM6259

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2221a0f1-4b88-49a1-ac28-0e413787b9c0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Jul 2026 |
| Contract period | 1 Sep 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £325,022 |
| Lots value | Not specified |
| Awards value | £325,022 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF NEWHAM |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E16 2QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Royal Albert |
| Westminster constituency | West Ham and Beckton |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEC Software Solutions UK Limited |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services

## Release History

- 5 Oct 2026 at 13:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2221a0f1-4b88-49a1-ac28-0e413787b9c0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2221a0f1-4b88-49a1-ac28-0e413787b9c0
  5th October 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-14588b1d-8424-4836-b667-decb6be107c6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-14588b1d-8424-4836-b667-decb6be107c6.json.