---
title: "Enquiry Handling Discovery"
ocid: "ocds-b5fd17-1460923c-9be6-4162-8d47-e3d75c06bdd8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1460923c-9be6-4162-8d47-e3d75c06bdd8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1460923c-9be6-4162-8d47-e3d75c06bdd8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1460923c-9be6-4162-8d47-e3d75c06bdd8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR INTERNATIONAL TRADE"
published: "2020-03-10"
---

# Enquiry Handling Discovery

Buyer: DEPARTMENT FOR INTERNATIONAL TRADE  
Current stage: Award  
OCID: ocds-b5fd17-1460923c-9be6-4162-8d47-e3d75c06bdd8

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## Summary

The Department for International Trade has completed a tender process titled "Enquiry Handling Discovery", which falls under the IT services sector. This procurement was carried out via a selective method as a call-off from the CCS Digital Outcomes and Specialists 4 Framework Agreement, with a budget of £90,000. The contract period began on 2nd March 2020 and will run until 24th April 2020, with the tender period closing on 28th January 2020. The project is taking place in London, United Kingdom, and is aimed at reshaping the department's operating model for handling inbound enquiries.

This tender represents a significant opportunity for businesses offering IT consulting and software development services, particularly small and medium-sized enterprises (SMEs) that possess the requisite skills and capacity to provide managed services. Competing entities should focus on delivering innovative solutions that align with the discovery and design needs of governmental organisations, specifically those capable of managing changes in inquiry handling processes effectively.

## Notice

This is a Call-Off Contract for a managed service team to carry out a discovery and design phase that is required to re-shape DIT's operating model for handling inbound enquiries to the Department. This was awarded via the CCS Digital Outcomes and Specialists 4 Framework Agreement for a fixed price of PS90,000.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5959d1c2-18fa-46c1-9da6-f36a587908c9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Mar 2020 |
| Submission deadline | 28 Jan 2020 |
| Future notice date | Not specified |
| Award date | 21 Feb 2020 |
| Contract period | 2 Mar 2020 - 24 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | Not specified |
| Awards value | £90,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR INTERNATIONAL TRADE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Mar 2020 at 16:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5959d1c2-18fa-46c1-9da6-f36a587908c9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5959d1c2-18fa-46c1-9da6-f36a587908c9
  10th March 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1460923c-9be6-4162-8d47-e3d75c06bdd8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1460923c-9be6-4162-8d47-e3d75c06bdd8.json.