---
title: "WP2074.1 Provision of a Technical Service Desk"
ocid: "ocds-b5fd17-1462e289-5a99-4d01-b75a-e4b48730f09a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1462e289-5a99-4d01-b75a-e4b48730f09a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1462e289-5a99-4d01-b75a-e4b48730f09a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1462e289-5a99-4d01-b75a-e4b48730f09a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT DIGITAL SERVICE"
published: "2023-09-25"
---

# WP2074.1 Provision of a Technical Service Desk

Buyer: GOVERNMENT DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-1462e289-5a99-4d01-b75a-e4b48730f09a

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## Summary

The Government Digital Service has awarded a contract for the provision of a Technical Service Desk as part of the GOV.UK One Login Programme. The procurement method used was selective, calling off from a framework agreement. The contract value is £8,500,000, with a contract period starting on 23rd August 2023 and ending on 23rd August 2026. The buying organisation, Government Digital Service, located in England, completed the procurement on 14th June 2023.

This tender presents an opportunity for businesses, particularly those providing call centre services, to compete for contracts with the Government Digital Service. Small and medium-sized enterprises (SMEs) are well-suited to participate in this procurement process. With a contract period extending over three years, successful suppliers can benefit from stable income and the prospect of future collaborations within the public sector.

## Notice

Provision of a Technical Service Desk The provision of a Technical Service Desk for the GOV.UK One Login Programme. Single point of contact for all technical queries &issues, which will be raised via the Contact Centre, or directly by Relying Parties.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3ab34fa7-318e-4b2f-af47-7fbdeb3ccde9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Sep 2023 |
| Submission deadline | 14 Jun 2023 |
| Future notice date | Not specified |
| Award date | 2 Jul 2023 |
| Contract period | 22 Aug 2023 - 23 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,500,000 |
| Lots value | Not specified |
| Awards value | £8,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT DIGITAL SERVICE |
| Locality | HOLBORN |
| Post town | Central London |
| Postcode | WC2B 6NH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Holborn & Covent Garden |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MASTEK (UK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 25 Sep 2023 at 13:47 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3ab34fa7-318e-4b2f-af47-7fbdeb3ccde9
- 24 Sep 2023 at 15:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3ab34fa7-318e-4b2f-af47-7fbdeb3ccde9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3ab34fa7-318e-4b2f-af47-7fbdeb3ccde9
  25th September 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/638d5de5-f995-4853-b1c9-9d0f0c94aca5
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ff5071af-9520-412a-99e1-95f35c1a999e
  Annex 10 - Further Competition Questionnaire___Redacted_Mastek 30_08_2023.pdf

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1462e289-5a99-4d01-b75a-e4b48730f09a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1462e289-5a99-4d01-b75a-e4b48730f09a.json.