---
title: "TfL 91640 - Batch 8 A Call Handling Oyster Calls and Ticket Production"
ocid: "ocds-b5fd17-14816b31-3a14-47ff-8c8f-42334380365c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-14816b31-3a14-47ff-8c8f-42334380365c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-14816b31-3a14-47ff-8c8f-42334380365c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-14816b31-3a14-47ff-8c8f-42334380365c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2021-05-06"
---

# TfL 91640 - Batch 8 A Call Handling Oyster Calls and Ticket Production

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-b5fd17-14816b31-3a14-47ff-8c8f-42334380365c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-14816b31-3a14-47ff-8c8f-42334380365c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-14816b31-3a14-47ff-8c8f-42334380365c.json)

## Summary

Transport for London has completed the procurement process for the contract titled "TfL 91640 - Batch 8 A Call Handling Oyster Calls and Ticket Production", aimed at providing customer services for travelling members of the public. The tender, classified under the customer services category, was conducted through a selective procurement method and involved a contract valued at £8,696,964. The contract period spans from 1st August 2021 to 31st July 2024, and the tender period closed on 16th April 2021, with the award announced on 16th April 2021 and published on 6th May 2021. The delivery location is within London, United Kingdom.

This tender represents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in customer service solutions, particularly those with expertise in call handling and ticket production systems. Businesses able to demonstrate experience in similar service contracts, as well as a capacity for delivering high-quality customer support, would be ideally positioned to compete for similar contracts in the future. As the demand for efficient customer service continues to grow, firms offering innovative approaches to these services may find lucrative prospects through engagements with Transport for London and similar organisations.

## Notice

Contact Centre Services for travelling members of the public

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/15c7418c-70be-43e0-8778-6486001d6dbd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 May 2021 |
| Submission deadline | 15 Apr 2021 |
| Future notice date | Not specified |
| Award date | 15 Apr 2021 |
| Contract period | 31 Jul 2021 - 31 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,696,964 |
| Lots value | Not specified |
| Awards value | £8,696,964 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JOURNEYCALL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 6 May 2021 at 09:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/15c7418c-70be-43e0-8778-6486001d6dbd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/15c7418c-70be-43e0-8778-6486001d6dbd
  6th May 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/652db2b9-fd69-4c70-a3c3-097a38c43566
  TfL 91640 - Batch 8 A Call Handling Oyster Calls and Ticket Production

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-14816b31-3a14-47ff-8c8f-42334380365c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-14816b31-3a14-47ff-8c8f-42334380365c.json.