---
title: "TfL 95857 - Customer Satisfaction Surveys"
ocid: "ocds-b5fd17-14862710-24c6-4ac5-90a9-2456623bcb9d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-14862710-24c6-4ac5-90a9-2456623bcb9d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-14862710-24c6-4ac5-90a9-2456623bcb9d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-14862710-24c6-4ac5-90a9-2456623bcb9d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2023-02-10"
---

# TfL 95857 - Customer Satisfaction Surveys

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-b5fd17-14862710-24c6-4ac5-90a9-2456623bcb9d

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## Summary

Transport for London (TfL) has awarded a contract for the development and management of Customer Satisfaction Surveys with a total value of £1,425,000. The procurement method was selective, and the contract period extends from 17th September 2022 to 17th September 2025. The buying organisation, TfL, is located in London, England, operating in the services industry category. The procurement stage is currently at the award stage, with the contract awarded on 7th June 2022. The contract entails enhancing business insight and improvements, focusing on customer understanding and organisational decision-making.

This tender for Customer Satisfaction Surveys by Transport for London presents opportunities for businesses, especially those providing research services, to engage in a valuable contract to strengthen customer relationships and drive business improvements. Small and medium-sized enterprises (SMEs) and Voluntary, Community, and Social Enterprises (VCSEs) are well-suited to compete due to the contract's suitability for such businesses. The selective procurement method allows for a competitive yet targeted bidding process, offering potential for growth and expansion within the services industry sector in London.

## Notice

This contract is for the development and management of Transport for London's Customer Satisfaction Surveys. This contract has the overall aim of delivering greater insight and business improvements to the organisation and to strengthen the understanding of our customers across the Transport for London (TfL) network. This contract ensures that customer needs are discussed at the highest levels within the organisation and provides focus that customer requirements are considered in all decisions that TfL makes. A mini competition was competed via the CCS Research and Insights Framework RM6126.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/add017ff-d4f3-4242-b0a4-dacabe44e62e |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Feb 2023 |
| Submission deadline | 6 Sep 2022 |
| Future notice date | Not specified |
| Award date | 6 Jun 2022 |
| Contract period | 16 Sep 2022 - 17 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,900,000 |
| Lots value | Not specified |
| Awards value | £1,425,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KANTAR PUBLIC |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 10 Feb 2023 at 11:02 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/add017ff-d4f3-4242-b0a4-dacabe44e62e
- 8 Sep 2022 at 08:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/add017ff-d4f3-4242-b0a4-dacabe44e62e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/add017ff-d4f3-4242-b0a4-dacabe44e62e
  10th February 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4323c277-1313-4fd4-8984-27127f8196d3
  Signed Order Form

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-14862710-24c6-4ac5-90a9-2456623bcb9d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-14862710-24c6-4ac5-90a9-2456623bcb9d.json.