---
title: "End User Device Refresh Programme - End User Engagement"
ocid: "ocds-b5fd17-149a8931-723d-4f67-8169-7f572c8d6b0a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-149a8931-723d-4f67-8169-7f572c8d6b0a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-149a8931-723d-4f67-8169-7f572c8d6b0a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-149a8931-723d-4f67-8169-7f572c8d6b0a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK HEALTH SECURITY AGENCY"
published: "2024-12-03"
---

# End User Device Refresh Programme - End User Engagement

Buyer: UK HEALTH SECURITY AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-149a8931-723d-4f67-8169-7f572c8d6b0a

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## Summary

The UK Health Security Agency has completed the procurement process for the "End User Device Refresh Programme - End User Engagement". This tender, classified under Information Technology services (CPV: 72222300), involves user persona discovery, user engagement planning, and initial technology business change and communications collateral. The procurement followed a selective method through a call-off from a framework agreement. The process culminated with an award on 5th November 2024, and the contract period spans from 5th November 2024 to 31st March 2025. The contract, valued at £140,000, will be carried out primarily at locations in the UK, with the delivery address in Bicester, Oxfordshire (OX26 1TD).

This tender presents significant opportunities for businesses specialising in IT services, particularly those experienced in user engagement and change management. Small and medium-sized enterprises (SMEs) are particularly well-suited for this contract, given its focus on user engagement and technology transition support. The awarded supplier, Hable Limited, indicates a competitive environment where firms with a clear understanding of user-centric technology solutions and effective communication strategies can thrive and expand their portfolios.

## Notice

User Persona Discovery, User Engagement Plan & Initial Technology Business Change and Comms Collateral

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6627b825-e5f9-42f9-93ae-6163c92e92b9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Dec 2024 |
| Submission deadline | 4 Nov 2024 |
| Future notice date | Not specified |
| Award date | 5 Nov 2024 |
| Contract period | 5 Nov 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £140,000 |
| Lots value | Not specified |
| Awards value | £140,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK HEALTH SECURITY AGENCY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3JR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HABLE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 3 Dec 2024 at 17:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6627b825-e5f9-42f9-93ae-6163c92e92b9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6627b825-e5f9-42f9-93ae-6163c92e92b9
  3rd December 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c674ca8c-1435-4c56-8fdd-bb20f5c8b282
  FINAL - EUD User Engagement - RM1557.13-G-Cloud-13-Call-Off-Contract-v6.docx-1_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-149a8931-723d-4f67-8169-7f572c8d6b0a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-149a8931-723d-4f67-8169-7f572c8d6b0a.json.