--- title: "CRM Solution for the English Heritage Trust" ocid: "ocds-b5fd17-149cb738-cd40-45b7-b7d9-063222b409d7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-149cb738-cd40-45b7-b7d9-063222b409d7" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-149cb738-cd40-45b7-b7d9-063222b409d7.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-149cb738-cd40-45b7-b7d9-063222b409d7.json" source: "Contracts Finder" current_stage: "Planning" buyer: "ENGLISH HERITAGE" published: "2019-11-28" --- # CRM Solution for the English Heritage Trust Buyer: ENGLISH HERITAGE Current stage: Planning OCID: ocds-b5fd17-149cb738-cd40-45b7-b7d9-063222b409d7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-149cb738-cd40-45b7-b7d9-063222b409d7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-149cb738-cd40-45b7-b7d9-063222b409d7.json) ## Summary The English Heritage Trust is currently in the planning stage of a procurement process for a Customer Relation Management (CRM) solution, an initiative aimed at enhancing their transformation programme. The engagement end date for interested parties to register is set for 20th December 2019. Businesses based in the United Kingdom, as well as those in the British Overseas Territories, Channel Islands, and the Isle of Man, can participate in this tender, which is being conducted through the electronic portal In-Tend. This tender presents a significant growth opportunity for small and medium-sized enterprises (SMEs) in the software development and IT sectors, particularly those specialising in CRM solutions. Companies looking to engage with the English Heritage Trust can benefit from the potential for a framework agreement, a chance to establish a long-term partnership, and involvement in a meaningful transformation project within a well-known organisation in the heritage sector. ## Notice This notice is to alert the market of the intention of English Heritage to commence a procurement process for the award of a framework agreement to support the delivery of a transformation programme in respect of CRM services. The English Heritage Trust is examining the options available to replace our current CRM Solution. This is not a formal tender document. Additional information: Initially please contact the buyer using the contact details provided. We will be subsequently running this opportunity through our supplier portal In-Tend, so it is for this reason that we kindly request that you register on the Portal. The link to the portal can be found at (https://in-tendhost.co.uk/english-heritage/aspx/Home). Assistance in registration including supplier guides, telephone and email helplines are available via this portal. This tool will be used to manage activities supporting this opportunity. Following the conclusion of registrations of interest, the English Heritage Trust may contact interested parties to conduct further market engagement. This prior information notice (PIN) is issued solely for the purpose of conducting a market engagement exercise and does not constitute any commitment by the English Heritage Trust to undertake any public procurement exercise in the future. The information contained in this PIN, including CPV codes, is neither exhaustive or binding and may be amended at the time of issue of any further notice or notices or at any other time at the discretion of the English Heritage Trust. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/17e24dfd-bce5-4c77-9b59-a84b29100c0f | | Notice type | Market Engagement Notice | | Procurement type | Framework | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Nov 2019 | | Submission deadline | Not specified | | Future notice date | 20 Dec 2019 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ENGLISH HERITAGE | | Locality | SWINDON | | Post town | Swindon | | Postcode | SN2 2EH | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK71 Swindon | | Local authority | Swindon | | Electoral ward | Mannington and Western | | Westminster constituency | Swindon South | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48445000 - Customer Relation Management software package ## Release History - 28 Nov 2019 at 10:28 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/17e24dfd-bce5-4c77-9b59-a84b29100c0f - 28 Nov 2019 at 09:51 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/17e24dfd-bce5-4c77-9b59-a84b29100c0f - 20 Nov 2019 at 15:54 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/17e24dfd-bce5-4c77-9b59-a84b29100c0f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/17e24dfd-bce5-4c77-9b59-a84b29100c0f 28th November 2019 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/7327c312-4c00-464c-8bf8-ea93150286bb CRM Solution for the English Heritage Trust ## Notice URLs - https://in-tendhost.co.uk/english-heritage/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-149cb738-cd40-45b7-b7d9-063222b409d7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-149cb738-cd40-45b7-b7d9-063222b409d7.json.