---
title: "Information Technology Service Management(ITSM)"
ocid: "ocds-b5fd17-14ea297e-e86f-4650-8436-dc611e2f9b88"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-14ea297e-e86f-4650-8436-dc611e2f9b88"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-14ea297e-e86f-4650-8436-dc611e2f9b88.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-14ea297e-e86f-4650-8436-dc611e2f9b88.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SURREY AND BOARDERS PARTNERSHIP NHS FOUNDATION TRUST"
published: "2024-03-22"
---

# Information Technology Service Management(ITSM)

Buyer: SURREY AND BOARDERS PARTNERSHIP NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-14ea297e-e86f-4650-8436-dc611e2f9b88

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-14ea297e-e86f-4650-8436-dc611e2f9b88.json)

## Summary

The Surrey and Boarders Partnership NHS Foundation Trust has awarded a contract for Information Technology Service Management(ITSM) valued at £56,376 to Freshworks Inc. The procurement stage was selective, involving calling off from a framework agreement. The contract period runs from March 31, 2024, to March 31, 2025, with the tender closing on October 5, 2023. The procurement falls under the goods category and was completed successfully.

This contract award for ITSM presents opportunities for businesses in the software package and information systems sector. Companies with expertise in providing IT service desk software and related solutions would be well-suited to compete. The involvement of Freshworks Inc., a supplier from the United States, highlights potential for international business collaborations within the public procurement space. Businesses looking to grow through providing technology solutions to healthcare organisations should consider similar tenders in the future.

## Notice

Freshworks Employee Engagement Suite (EES) - ITSM Service Desk Software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a3b972b8-7d85-489c-81a5-f043bee9fc35 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Mar 2024 |
| Submission deadline | 5 Oct 2023 |
| Future notice date | Not specified |
| Award date | 6 Mar 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £56,376 |
| Lots value | Not specified |
| Awards value | £56,376 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SURREY AND BOARDERS PARTNERSHIP NHS FOUNDATION TRUST |
| Locality | LEATHERHEAD |
| Post town | Kingston upon Thames |
| Postcode | KT22 7AD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Mole Valley |
| Electoral ward | Leatherhead North |
| Westminster constituency | Epsom and Ewell |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 22 Mar 2024 at 08:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a3b972b8-7d85-489c-81a5-f043bee9fc35

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a3b972b8-7d85-489c-81a5-f043bee9fc35
  22nd March 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-14ea297e-e86f-4650-8436-dc611e2f9b88. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-14ea297e-e86f-4650-8436-dc611e2f9b88.json.