---
title: "Outsourced Contact Centre Renewal"
ocid: "ocds-b5fd17-14ef5f45-8b94-44a4-ae6e-3f7a02c31c43"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-14ef5f45-8b94-44a4-ae6e-3f7a02c31c43"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-14ef5f45-8b94-44a4-ae6e-3f7a02c31c43.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-14ef5f45-8b94-44a4-ae6e-3f7a02c31c43.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CONSUMER COUNCIL FOR WATER"
published: "2024-09-13"
---

# Outsourced Contact Centre Renewal

Buyer: CONSUMER COUNCIL FOR WATER  
Current stage: Tender  
OCID: ocds-b5fd17-14ef5f45-8b94-44a4-ae6e-3f7a02c31c43

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## Summary

The Consumer Council for Water is seeking to renew its outsourced contact centre services, aimed at providing expert first-level advice and support for water consumers. This competitive quotation process is currently at the tender stage and focuses on the water distribution and related services industry, with additional emphasis on staff training services. The contract is valued at £1,200,000 and will cover multiple UK regions including the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, and Wales. Key dates include the tender end period on 18 October 2024 and the contract period from 1 February 2025 to 31 January 2029.

This tender offers significant growth opportunities for businesses specialising in contact centre operations, particularly those with experience in the water industry and customer relationship management systems. Small and medium-sized enterprises (SMEs) are well-suited to compete due to the specified suitability criteria. By participating in this procurement process, businesses can expand their service offerings and establish long-term partnerships with a public sector client.

## Notice

Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system. Maintaining a quality, customer centric, service to water customers as if it was provided in-house. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eb84fdd9-ea53-40fb-bfe6-411b9e206216 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Sep 2024 |
| Submission deadline | 18 Oct 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Feb 2025 - 31 Jan 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONSUMER COUNCIL FOR WATER |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4BH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## CPV Codes

### Divisions

- 65 - Public utilities
- 80 - Education and training services

### Codes

- 65100000 - Water distribution and related services
- 80511000 - Staff training services

## Release History

- 13 Sep 2024 at 13:06 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/eb84fdd9-ea53-40fb-bfe6-411b9e206216

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eb84fdd9-ea53-40fb-bfe6-411b9e206216
  13th September 2024 - Opportunity notice on Contracts Finder
- https://public.bravosolution.co.uk
  Link to eSourcing Portal -

## Notice URLs

- https://www.ccw.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-14ef5f45-8b94-44a4-ae6e-3f7a02c31c43. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-14ef5f45-8b94-44a4-ae6e-3f7a02c31c43.json.