---
title: "Customer Experience Technology and Platforms - Soft Market Testing"
ocid: "ocds-b5fd17-14fba83e-84d7-4d36-8bfa-2565f7fb74fd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-14fba83e-84d7-4d36-8bfa-2565f7fb74fd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-14fba83e-84d7-4d36-8bfa-2565f7fb74fd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-14fba83e-84d7-4d36-8bfa-2565f7fb74fd.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "READING BOROUGH COUNCIL"
published: "2021-08-20"
---

# Customer Experience Technology and Platforms - Soft Market Testing

Buyer: READING BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-14fba83e-84d7-4d36-8bfa-2565f7fb74fd

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## Summary

The Reading Borough Council is conducting a soft market testing process for their initiative titled "Customer Experience Technology and Platforms." This procurement falls under the services category, specifically related to software packages and information systems. The process is currently active, and the tender period will conclude on 5th September 2021. The contract, if awarded, is scheduled to commence on 1st March 2022 and will run until 28th February 2026, with delivery to be made in Reading, Berkshire, UK. The procurement method employed is an open procedure, indicating that all interested suppliers may participate.

This tender presents an excellent opportunity for businesses specialising in customer experience technology and platforms, particularly small and medium-sized enterprises (SMEs) and voluntary or community sector organisations (VCSEs). Engaging in this process allows firms to showcase their capabilities and potentially influence the upcoming procurement, making it crucial for technology providers and service firms seeking to expand their market presence in the public sector to participate actively.

## Notice

Soft market test and early engagement to improve market knowledge of customer experience technology and platforms in advance of a potential procurement Additional information: Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eb387e95-062c-478e-97c5-9e60c5ae8378 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Aug 2021 |
| Submission deadline | 5 Sep 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Mar 2022 - 28 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | READING BOROUGH COUNCIL |
| Locality | BERKSHIRE |
| Post town | Reading |
| Postcode | RG1 2LU |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Reading |
| Electoral ward | Abbey |
| Westminster constituency | Reading Central |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 20 Aug 2021 at 12:28 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/eb387e95-062c-478e-97c5-9e60c5ae8378

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eb387e95-062c-478e-97c5-9e60c5ae8378
  20th August 2021 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/readingbc/aspx/
  Additional information on how to apply for this contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-14fba83e-84d7-4d36-8bfa-2565f7fb74fd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-14fba83e-84d7-4d36-8bfa-2565f7fb74fd.json.