---
title: "Telecare Alarm Receiving Software Package Specification for Call Centre Procurement"
ocid: "ocds-b5fd17-151e9ff8-93b2-4cbe-850b-a37e76890f3d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-151e9ff8-93b2-4cbe-850b-a37e76890f3d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-151e9ff8-93b2-4cbe-850b-a37e76890f3d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-151e9ff8-93b2-4cbe-850b-a37e76890f3d.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NORTH HERTS DISTRICT COUNCIL"
published: "2023-08-30"
---

# Telecare Alarm Receiving Software Package Specification for Call Centre Procurement

Buyer: NORTH HERTS DISTRICT COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-151e9ff8-93b2-4cbe-850b-a37e76890f3d

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## Summary

The North Hertfordshire District Council is looking to procure a Telecare Alarm Receiving Software Package for its call centre by August 2025. The procurement stage is currently active, with a tender period ending on September 29, 2023. The contract period is set to start on January 1, 2025, and end on January 1, 2026. The main procurement category is goods, with the opportunity open to SMEs. The procurement method details are classified as "Other".

This tender by the North Hertfordshire District Council presents an opportunity for businesses in the communications software and equipment industry. Companies specialising in desktop communications software, telecommunications systems, IP telephone services, wireless telecommunications, and related services would be well-suited to compete. Located in the East of England, this tender provides a chance for growth and collaboration for businesses interested in supplying communications solutions.

## Notice

Telecare Alarm Receiving Software Package Specification for Call Centre Procurement North Hertfordshire District Council is seeking to update its current telecare calls handling platform by August 2025. In section E are a series of questions to help us formulate a strategy for the procurement of a platform based on the specification outlined in sections B and C. We would value the input of providers in answering the questions in section A so that we can gain the most up to date understanding of the market. Additional information: To access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/90c1c4fc-96d7-44d4-83cc-7f7d6277cdc6 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Aug 2023 |
| Submission deadline | 29 Sep 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jan 2025 - 1 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH HERTS DISTRICT COUNCIL |
| Locality | HERTFORDSHIRE |
| Post town | Stevenage |
| Postcode | SG6 3JF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | North Hertfordshire |
| Electoral ward | Letchworth South West |
| Westminster constituency | North East Hertfordshire |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 64 - Postal and telecommunications services

### Codes

- 32510000 - Wireless telecommunications system
- 32522000 - Telecommunications equipment
- 32524000 - Telecommunications system
- 32570000 - Communications equipment
- 32571000 - Communications infrastructure
- 32573000 - Communications control system
- 48511000 - Desktop communications software package
- 64215000 - IP telephone services
- 64227000 - Integrated telecommunications services

## Release History

- 30 Aug 2023 at 10:11 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/90c1c4fc-96d7-44d4-83cc-7f7d6277cdc6
- 30 Aug 2023 at 10:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/90c1c4fc-96d7-44d4-83cc-7f7d6277cdc6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/90c1c4fc-96d7-44d4-83cc-7f7d6277cdc6
  30th August 2023 - Opportunity notice on Contracts Finder
- http://www.north-herts.gov.uk
  Additional information on how to apply for this contract

## Notice URLs

- https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-151e9ff8-93b2-4cbe-850b-a37e76890f3d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-151e9ff8-93b2-4cbe-850b-a37e76890f3d.json.