---
title: "Customer Satisfaction Survey"
ocid: "ocds-b5fd17-152a2e36-d24d-4b1e-84d4-fefa93e3f346"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-152a2e36-d24d-4b1e-84d4-fefa93e3f346"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-152a2e36-d24d-4b1e-84d4-fefa93e3f346.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-152a2e36-d24d-4b1e-84d4-fefa93e3f346.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE INSOLVENCY SERVICE"
published: "2021-05-20"
---

# Customer Satisfaction Survey

Buyer: THE INSOLVENCY SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-152a2e36-d24d-4b1e-84d4-fefa93e3f346

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-152a2e36-d24d-4b1e-84d4-fefa93e3f346)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-152a2e36-d24d-4b1e-84d4-fefa93e3f346.json)

## Summary

The contract titled "Customer Satisfaction Survey" was awarded by The Insolvency Service for market research services, specifically focusing on quantitative research related to previous customer satisfaction surveys in financial services. The contract, valued at £43,500, commenced on 28 January 2021 and concluded on 30 April 2021. The procurement process was conducted using a selective method, involving a call-off from a dynamic purchasing system, with the contract designated to a supplier located in Stockport, England. The award notice was published on 20 May 2021.

This tender represents an opportunity for SMEs engaged in market research, particularly those specialising in customer satisfaction and financial services research. Businesses with expertise in conducting quantitative surveys and familiarity with financial service clients would be particularly well-placed to compete for similar contracts in the future. Engaging in such procurements can enhance a company's visibility in the public sector and build valuable relationships within the industry.

## Notice

This contract covers the quantitative market research (CATI) based on previous customer satisfaction surveys with regards to financial services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7178e59f-cb8f-4b26-bd3c-6d54f7664e7c |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2021 |
| Submission deadline | 10 Jan 2021 |
| Future notice date | Not specified |
| Award date | 25 Jan 2021 |
| Contract period | 28 Jan 2021 - 30 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £43,500 |
| Lots value | Not specified |
| Awards value | £43,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE INSOLVENCY SERVICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC1B 3SS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Bloomsbury |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DJS RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 20 May 2021 at 13:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7178e59f-cb8f-4b26-bd3c-6d54f7664e7c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7178e59f-cb8f-4b26-bd3c-6d54f7664e7c
  20th May 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/041ae0bf-4e1e-4e9a-9af3-c5819bc6696e
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/92c55cd1-6e14-4d93-87f3-fb9afb07e6ff

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-152a2e36-d24d-4b1e-84d4-fefa93e3f346. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-152a2e36-d24d-4b1e-84d4-fefa93e3f346.json.