--- title: "2021 - 0885 Former Tenancy Debt Trace and Collection Services - AWARD" ocid: "ocds-b5fd17-153c55e9-cfe7-47c0-b0e6-4a860f2fe5bb" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-153c55e9-cfe7-47c0-b0e6-4a860f2fe5bb" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-153c55e9-cfe7-47c0-b0e6-4a860f2fe5bb.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-153c55e9-cfe7-47c0-b0e6-4a860f2fe5bb.json" source: "Contracts Finder" current_stage: "Award" buyer: "CITIZEN" published: "2021-10-26" --- # 2021 - 0885 Former Tenancy Debt Trace and Collection Services - AWARD Buyer: CITIZEN Current stage: Award OCID: ocds-b5fd17-153c55e9-cfe7-47c0-b0e6-4a860f2fe5bb [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-153c55e9-cfe7-47c0-b0e6-4a860f2fe5bb) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-153c55e9-cfe7-47c0-b0e6-4a860f2fe5bb.json) ## Summary The procurement process is being conducted by Citizen for the provision of "Former Tenancy Debt Trace and Collection Services." This contract falls within the services industry, specifically classified under collection agency services (CPV code 79940000). Located in Birmingham, West Midlands, the award of this contract was made on 18 October 2021, and the contract period is set to run from 1 November 2021 until 1 November 2024. The procurement method used was an open procedure, and the contract value ranges from £8,000 to £16,000, with the deadline for submissions having closed on 7 October 2021. This tender presents significant opportunities for growth, particularly for small and medium-sized enterprises (SMEs) experienced in debt collection services. Companies that can demonstrate their capability to efficiently handle accounts receivables and provide quality service in tracing debts will be well positioned to compete. The successful bidder, Roythornes Limited, illustrates the potential for service providers to engage in public sector opportunities, thereby enhancing their portfolio and fostering long-term relationships with contracting authorities like Citizen. ## Notice Citizen wishes to tender for the provision of Trace and Collection of Former Tenancy Debt to ensure that we receive an excellent service, which represents value for money. We are seeking to procure the services of suitably experienced service providers with the capability to deliver the required services and who best meet the need of Citizen and its customers. The overall aim of the service to is to collect former tenancy debt on behalf of Citizen. If you wish to express an interest in this project please ensure you are registered and logged into our Portal. The 'Express Interest' button will only appear on the Tender Management page if you are logged in. Applicants are advised to ensure that they do not base their submission on discussions with any other member of Citizen Staff. If you require any clarification on matters contained within the Tender Documents, you must do so via Correspondence of the Citizen E-Procurement portal. Failure to observe this requirement may result in your bid being eliminated. Please note that in the case of tender clarifications where appropriate, answers will be circulated to all tenderers. NB: Should you require assistance or clarification on the use of In-Tend, please contact In-Tend support on 0845 557 8079 / +44 (0) 114 407 0065. You must upload your bid by using the 'Attach Documents' button and your return must be submitted via 'Submit Return' on the Citizen E-Procurement portal before the deadline date provided in the project details. You will have the option to modify you bid up until the deadline. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ca26a51c-8f31-4503-aaa0-b55a7b4b694b | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Oct 2021 | | Submission deadline | 7 Oct 2021 | | Future notice date | Not specified | | Award date | 17 Oct 2021 | | Contract period | 1 Nov 2021 - 1 Nov 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £16,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CITIZEN | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B37 7YN | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG32 Solihull | | Local authority | Solihull | | Electoral ward | Bickenhill | | Westminster constituency | Meriden and Solihull East | | Delivery location | TLG West Midlands (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ROYTHORNES | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79940000 - Collection agency services ## Release History - 26 Oct 2021 at 15:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ca26a51c-8f31-4503-aaa0-b55a7b4b694b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ca26a51c-8f31-4503-aaa0-b55a7b4b694b 26th October 2021 - Awarded contract notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/citizen/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-153c55e9-cfe7-47c0-b0e6-4a860f2fe5bb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-153c55e9-cfe7-47c0-b0e6-4a860f2fe5bb.json.