--- title: "Bespoke Customer Service Training" ocid: "ocds-b5fd17-154356de-c016-4436-84c3-b4871058d520" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-154356de-c016-4436-84c3-b4871058d520" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-154356de-c016-4436-84c3-b4871058d520.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-154356de-c016-4436-84c3-b4871058d520.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2024-01-16" --- # Bespoke Customer Service Training Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-154356de-c016-4436-84c3-b4871058d520 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-154356de-c016-4436-84c3-b4871058d520) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-154356de-c016-4436-84c3-b4871058d520.json) ## Summary The Sandwell Metropolitan Borough Council has issued a tender for a project titled "Bespoke Customer Service Training" aimed at delivering a tailored training programme for front-line service officers in Sandwell. The training involves face-to-face sessions at Sandwell Council sites and potential conversion to eLearning courses. The estimated budget for this one-year contract starting in April 2024 is £90,000. The procurement method is an Open procedure below threshold with the tender period ending on 16th February 2024. Businesses in the development consultancy and business management consultancy services sectors are suitable for this opportunity. This tender by the Sandwell Metropolitan Borough Council presents a growth opportunity for businesses specialising in development consultancy services and business and management consultancy services. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate in this tender. The contract offers a chance for selected businesses to provide training services to the council, potentially leading to further business collaborations and growth opportunities within the public sector. ## Notice The council is looking to deliver a bespoke customer service programme specifically targeted for officers who deliver a front-line service either face to face or over the phone to a diverse range of citizens in Sandwell. The training package needs to deliver face to face sessions in small groups as well as the option to develop a training design that can be converted by Sandwell's inhouse Learning & Development team to an eLearning course for all Sandwell Council employees. The face to face sessions will need to be delivered at one of the Sandwell Council sites. The estimated budget available for the delivery of this training is PS90,000 and the contract period will be for 1 year, commencing April 2024. This information is intended to assist with the preparation of your bid. The Council does not bind itself to this or any other figure and is not a guarantee of business which may be generated from this contract. Additional information: This is an Invitation to Quote with information, instructions and guidance provided in this document, following consideration of which the Quotation submission should be completed and returned by all suppliers who wish to quote for the requirement described in the following pages. Delivery Notes Delivery via face to face session at Sandwell venues. Funding Type (WEFO or EU) : EU Funding Description Via LGA grant monies Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c6333f04-7189-4422-9a28-db28b2c3b2c3 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Jan 2024 | | Submission deadline | 16 Feb 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Apr 2024 - 31 Mar 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B69 3DB | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | Oldbury | | Westminster constituency | West Bromwich | | Delivery location | Not specified | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 73220000 - Development consultancy services - 79400000 - Business and management consultancy and related services - 79410000 - Business and management consultancy services ## Release History - 16 Jan 2024 at 12:18 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c6333f04-7189-4422-9a28-db28b2c3b2c3 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/c6333f04-7189-4422-9a28-db28b2c3b2c3 16th January 2024 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-154356de-c016-4436-84c3-b4871058d520. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-154356de-c016-4436-84c3-b4871058d520.json.