---
title: "Case Management System"
ocid: "ocds-b5fd17-15703a83-ee81-46c5-9eaf-d96a7c1e3f7f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-15703a83-ee81-46c5-9eaf-d96a7c1e3f7f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-15703a83-ee81-46c5-9eaf-d96a7c1e3f7f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-15703a83-ee81-46c5-9eaf-d96a7c1e3f7f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRANSPORT FOR GREATER MANCHESTER"
published: "2023-09-14"
---

# Case Management System

Buyer: TRANSPORT FOR GREATER MANCHESTER  
Current stage: Award  
OCID: ocds-b5fd17-15703a83-ee81-46c5-9eaf-d96a7c1e3f7f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-15703a83-ee81-46c5-9eaf-d96a7c1e3f7f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-15703a83-ee81-46c5-9eaf-d96a7c1e3f7f.json)

## Summary

The procurement process for the "Case Management System" was conducted by Transport For Greater Manchester. The procurement method used was selective, with a value of £96,900 in GBP. The tender period ended on September 7, 2023, and the contract period is from September 8, 2023, to September 7, 2026. The procurement focused on software package and information systems, specifically in the IT services sector in Manchester, England.

This tender for the Case Management System awarded to IKEN Business Limited presents a growth opportunity for businesses in the software and IT services industry. Small and medium-sized enterprises (SMEs) with experience in software development and consulting services would be well-suited to compete for similar contracts in the future based on the selective procurement method used by Transport For Greater Manchester.

## Notice

Case management system for the efficient management, reporting and achieving of files. Ability to provide the following services - * Case document management * Integrated workflow * Intelligent reporting and analysis * Advanced document bundling integration * Integrated real-time and retrospective time recording * Diary and task management * Support desk * Account Management * Disaster Recovery and Business Continuity * Onboarding and Training Call-Off Contract from the G-Cloud 13 Framework Agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/08a0ae0c-6b44-4aad-8acd-d4697f14f7df |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Sep 2023 |
| Submission deadline | 7 Sep 2023 |
| Future notice date | Not specified |
| Award date | 7 Sep 2023 |
| Contract period | 7 Sep 2023 - 7 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £96,900 |
| Lots value | Not specified |
| Awards value | £96,900 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR GREATER MANCHESTER |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 3BG |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IKEN BUSINESS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 Sep 2023 at 14:19 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/08a0ae0c-6b44-4aad-8acd-d4697f14f7df
- 14 Sep 2023 at 14:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/08a0ae0c-6b44-4aad-8acd-d4697f14f7df

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/08a0ae0c-6b44-4aad-8acd-d4697f14f7df
  14th September 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-15703a83-ee81-46c5-9eaf-d96a7c1e3f7f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-15703a83-ee81-46c5-9eaf-d96a7c1e3f7f.json.