---
title: "IT Service Management System"
ocid: "ocds-b5fd17-1585c3ea-caa6-45a4-a1ba-672e80cb2c1c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1585c3ea-caa6-45a4-a1ba-672e80cb2c1c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1585c3ea-caa6-45a4-a1ba-672e80cb2c1c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1585c3ea-caa6-45a4-a1ba-672e80cb2c1c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HEALTH RESEARCH AUTHORITY"
published: "2024-11-07"
---

# IT Service Management System

Buyer: HEALTH RESEARCH AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-1585c3ea-caa6-45a4-a1ba-672e80cb2c1c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1585c3ea-caa6-45a4-a1ba-672e80cb2c1c.json)

## Summary

The Health Research Authority has concluded the procurement process for an "IT Service Management System" under the industry category of IT services, encompassing consulting, software development, internet, and support. Based in London (E20 1JQ), the buying organisation issued a selective tender via a call-off from a framework agreement. The tender period ended on 12th July 2024, leading to the award stage with the contract being active from 8th November 2024 to 7th November 2027. The total contract value amounts to £150,000.

This procurement offers significant business growth opportunities, particularly for companies specialising in IT service management solutions. Small and medium-sized enterprises (SMEs) are especially suited for this contract due to the procurement's suitability criteria. The awarded supplier, Halo Service Solutions, exemplifies a company that provides SaaS ITSM/ITIL aligned IT service management software, showcasing the type of business well-positioned to secure such contracts.

## Notice

Provision of Halo ITSM - SaaS ITSM/ITIL Aligned IT Service Management Software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/00be1f8e-12b3-4fd6-a8cb-55b5fbd0ff05 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Nov 2024 |
| Submission deadline | 12 Jul 2024 |
| Future notice date | Not specified |
| Award date | 6 Nov 2024 |
| Contract period | 8 Nov 2024 - 7 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | £150,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEALTH RESEARCH AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 7 Nov 2024 at 15:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/00be1f8e-12b3-4fd6-a8cb-55b5fbd0ff05

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/00be1f8e-12b3-4fd6-a8cb-55b5fbd0ff05
  7th November 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1585c3ea-caa6-45a4-a1ba-672e80cb2c1c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1585c3ea-caa6-45a4-a1ba-672e80cb2c1c.json.