---
title: "Post User Needs Research 2024"
ocid: "ocds-b5fd17-15a5e0df-8324-42a9-b6d7-f15cdc92d370"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-15a5e0df-8324-42a9-b6d7-f15cdc92d370"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-15a5e0df-8324-42a9-b6d7-f15cdc92d370.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-15a5e0df-8324-42a9-b6d7-f15cdc92d370.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFCOM"
published: "2024-10-10"
---

# Post User Needs Research 2024

Buyer: OFCOM  
Current stage: Award  
OCID: ocds-b5fd17-15a5e0df-8324-42a9-b6d7-f15cdc92d370

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-15a5e0df-8324-42a9-b6d7-f15cdc92d370)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-15a5e0df-8324-42a9-b6d7-f15cdc92d370.json)

## Summary

OFCOM has completed a procurement process for market research services titled "Post User Needs Research 2024." The awarded contract, valued at £154,400, was secured through a "Mini Competition" procurement method. The focus of the research is to gather data on potential changes to the postal Universal Service Obligation (USO) and their impact on users' needs and preferences. This process covers the delivery of letters and cards, explicitly excluding parcels. The tendering stage concluded on 5 July 2024, with the contract running from 7 August 2024 until 31 December 2024. The award was formalised on 24 July 2024, and the buyer for this contract is OFCOM, based in London, United Kingdom.

The tender creates an excellent opportunity for businesses involved in market research to grow by participating in government contracts. With a focus on gathering and analysing user data regarding postal services, businesses specialising in user research, data analysis, and postal services could find this tender highly relevant. OFCOM has indicated suitability for small and medium-sized enterprises (SMEs) as well as voluntary, community and social enterprises (VCSEs). This creates a conducive environment for diverse business entities to engage and potentially secure government projects, thereby fostering business expansion and expertise in the public sector marketplace.

## Notice

The data collected by this research will, along with other sources, form part of an evidence base to inform an assessment of whether potential changes to the postal Universal Service Obligation (USO) will continue to meet the reasonable needs of users. . To understand (based on stated responses) the impact of specific potential changes to the USO letters service on users. Potential changes to assess will include: The removal of Saturday delivery of 2nd class letters; A slower speed for the majority of business (bulk) post; Additional letter tracking service for letters, and; A change in the delivery time for Special Delivery letters. We need to understand the full range of potential impacts, with an ability to distinguish between impacts on user preferences and user needs. The focus throughout will be on letters/cards (including Royal Mail's 'Large Letter' service) - from the perspective of users as senders and as receivers. Parcels are not in the scope of this research.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/397f1d03-2078-40ef-a489-72317ffdb0b2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Mini Competition |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Oct 2024 |
| Submission deadline | 5 Jul 2024 |
| Future notice date | Not specified |
| Award date | 23 Jul 2024 |
| Contract period | 6 Aug 2024 - 31 Dec 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £154,400 |
| Lots value | Not specified |
| Awards value | £154,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BMG RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 10 Oct 2024 at 12:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/397f1d03-2078-40ef-a489-72317ffdb0b2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/397f1d03-2078-40ef-a489-72317ffdb0b2
  10th October 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-15a5e0df-8324-42a9-b6d7-f15cdc92d370. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-15a5e0df-8324-42a9-b6d7-f15cdc92d370.json.