---
title: "Voice of the Customer"
ocid: "ocds-b5fd17-15d769fa-a95d-4e97-907d-5e930755f5ef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-15d769fa-a95d-4e97-907d-5e930755f5ef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-15d769fa-a95d-4e97-907d-5e930755f5ef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-15d769fa-a95d-4e97-907d-5e930755f5ef.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LIVV HOUSING GROUP"
published: "2023-06-21"
---

# Voice of the Customer

Buyer: LIVV HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-15d769fa-a95d-4e97-907d-5e930755f5ef

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-15d769fa-a95d-4e97-907d-5e930755f5ef)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-15d769fa-a95d-4e97-907d-5e930755f5ef.json)

## Summary

The procurement process for the "Voice of the Customer" project by Livv Housing Group involves the procurement of customer satisfaction survey services. The contract period is from April 2023 to March 2025. The tender period ends on 17th February 2023. The buying organisation, Livv Housing Group, located in Prescot, England, is currently at the Award stage of the procurement process.

This tender presents an opportunity for businesses in the services sector, particularly those offering customer survey services, to compete and secure a contract with Livv Housing Group. Small and medium-sized enterprises (SMEs) are suitable candidates for this tender. The procurement method used is an open procedure.

## Notice

Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, with c.13,000 homes and c.20,000 customers, of varying tenure and type, with a strong community presence. Our ambition is to become an intelligence led, data driven organisation, where we act upon and predict the needs of our customers, unlocking potential and giving people and communities opportunities to flourish. Livv Housing Group currently carry out transactional surveys following over 80,000 customer transactions each year, resulting in direct feedback on customer ease and satisfaction from over 30% of our customer base. This provides valuable insight which is used to directly improve the services we provide to our customers. Our current 'voice of the customer' contract comes to an end on 31st March 2023, and we are now looking to procure a new 2-year contract from April 2023 to March 2025. Additional information: https://procontract.due-north.com/Advert?advertId=2a4be47b-c998-ed11-811c-005056b64545&fromAdvertEvent=True

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2dd2bd63-6a52-4104-8d28-95b43a42904c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jun 2023 |
| Submission deadline | 17 Feb 2023 |
| Future notice date | Not specified |
| Award date | 17 Apr 2023 |
| Contract period | 11 May 2023 - 11 May 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £158,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVV HOUSING GROUP |
| Locality | PRESCOT |
| Post town | Liverpool |
| Postcode | L34 1PJ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Knowsley |
| Electoral ward | St Michaels |
| Westminster constituency | Knowsley |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | PRICE WATERHOUSE COOPERS; QUALTRICS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 21 Jun 2023 at 09:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2dd2bd63-6a52-4104-8d28-95b43a42904c
- 20 Jan 2023 at 20:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ba4f1805-d600-4e35-a6f2-d3baef83971c
- 20 Jan 2023 at 19:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/231931ab-c6b9-4214-a4e2-2aa50d7ef2af

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2dd2bd63-6a52-4104-8d28-95b43a42904c
  21st June 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/ba4f1805-d600-4e35-a6f2-d3baef83971c
  20th January 2023 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/231931ab-c6b9-4214-a4e2-2aa50d7ef2af
  20th January 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- https://livvhousinggroup.com/
- https://procontract.due-north.com/Advert?advertId=2a4be47b-c998-ed11-811c-005056b64545&fromAdvertEvent=True

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-15d769fa-a95d-4e97-907d-5e930755f5ef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-15d769fa-a95d-4e97-907d-5e930755f5ef.json.