--- title: "Provision of a Comprehensive Counselling Service to Entitled Serving Personnel and Families" ocid: "ocds-b5fd17-15ed50ed-f0ea-4c90-af8b-2478d5cee880" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-15ed50ed-f0ea-4c90-af8b-2478d5cee880" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-15ed50ed-f0ea-4c90-af8b-2478d5cee880.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-15ed50ed-f0ea-4c90-af8b-2478d5cee880.json" source: "Contracts Finder" current_stage: "Award" buyer: "Ministry of Defence" published: "2026-09-22" --- # Provision of a Comprehensive Counselling Service to Entitled Serving Personnel and Families Buyer: Ministry of Defence Current stage: Award OCID: ocds-b5fd17-15ed50ed-f0ea-4c90-af8b-2478d5cee880 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-15ed50ed-f0ea-4c90-af8b-2478d5cee880) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-15ed50ed-f0ea-4c90-af8b-2478d5cee880.json) ## Summary The Ministry of Defence procured a comprehensive counselling service for entitled serving personnel and their families through the Army Welfare Service. The service addresses the psychological and emotional needs of the Army community, including specialist support for bereaved families and families of seriously injured soldiers. This is a counselling service (CPV 85312320), classified as a service contract. Delivery covers the United Kingdom, the Channel Islands, the Isle of Man, British Overseas Territories, Europe and the rest of the world. The requirement is therefore suited to providers able to support a geographically dispersed military community and families connected with serving personnel, including beneficiaries outside the UK. The procurement has been completed and the contract was awarded to Health Assured Ltd on 18 August 2026. The awarded value is £318,954 excluding VAT. The contract runs from 1 October 2026 to 30 September 2029, with an option to extend for a further year. The tender submission deadline was 2 July 2026 at 5pm. The Ministry of Defence used a selective procedure, described as a call-off from a dynamic purchasing system, through the Crown Commercial Service Occupational Health and Related Services Framework. The award followed a competitive tender process. The requirement was identified as suitable for SMEs and voluntary, community and social enterprise organisations. This award indicates demand for a provider capable of delivering structured counselling at national and international reach for a defined military community. Credible competitors would need the clinical capability to address psychological and emotional needs across serving personnel and families, alongside specialist expertise in bereavement support and support for families of seriously injured soldiers. They would also need sufficient operational capacity to coordinate services across the United Kingdom, the Channel Islands, the Isle of Man, British Overseas Territories, Europe and other overseas locations. The requirement’s stated suitability for SMEs and voluntary, community and social enterprise organisations suggests that specialist providers, charities and partnership-led teams may be able to compete when this type of service next reaches the market. ## Notice The Authority has awarded contract reference 715633465: Provision of a Comprehensive Counselling Service to Entitled Serving Personnel and Families to Health Assured Ltd. The contract, valued at PS318,954 ex VAT for an initial three-year period with an option to extend for a further year, will commence on 1 October 2026. This service, delivered under the Army Welfare Service, is essential in addressing the psychological and emotional needs of the Army community, including specialist support for bereaved families and those of seriously injured soldiers. The contract was awarded following a competitive tender process conducted through the Crown Commercial Services Occupational Health and Related Services Framework. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/863478f7-d2b4-4607-901d-71bee45bb4cf | | Notice type | Award Notice | | Procurement type | Dynamic | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a dynamic purchasing system | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Sep 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 18 Aug 2026 | | Contract period | 1 Oct 2026 - 30 Sep 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £318,954 | | Lots value | Not specified | | Awards value | £318,954 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Ministry of Defence | | Locality | ANDOVER | | Postcode area | Salisbury | | Postcode | SP11 8HJ | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ36 Central Hampshire | | Local authority | Test Valley | | Electoral ward | Andover Millway | | Westminster constituency | North West Hampshire | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | Health Assured | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85312320 - Counselling services ## Release History - 22 Sep 2026 at 14:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/863478f7-d2b4-4607-901d-71bee45bb4cf ## Documents - https://www.contractsfinder.service.gov.uk/Notice/863478f7-d2b4-4607-901d-71bee45bb4cf 22nd September 2026 - Awarded contract notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-15ed50ed-f0ea-4c90-af8b-2478d5cee880. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-15ed50ed-f0ea-4c90-af8b-2478d5cee880.json.