---
title: "Assisted Prison Visit Unit (APVU) Virtual Contact Centre"
ocid: "ocds-b5fd17-15f8cdd0-8b58-42cc-8239-fcd25b19473c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-15f8cdd0-8b58-42cc-8239-fcd25b19473c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-15f8cdd0-8b58-42cc-8239-fcd25b19473c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-15f8cdd0-8b58-42cc-8239-fcd25b19473c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2025-04-08"
---

# Assisted Prison Visit Unit (APVU) Virtual Contact Centre

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-15f8cdd0-8b58-42cc-8239-fcd25b19473c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-15f8cdd0-8b58-42cc-8239-fcd25b19473c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-15f8cdd0-8b58-42cc-8239-fcd25b19473c.json)

## Summary

The Ministry of Justice has completed its procurement process for the 'Assisted Prison Visit Unit (APVU) Virtual Contact Centre', focusing on telecommunications services. This tender, which followed a selective procurement method through a call-off from a framework agreement, aimed to provide contact centre services for prison visit bookings across various locations, including British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. The contract period commenced on 28th March 2025 and will conclude on 27th May 2025, with a total contract value of £3,693.84 GBP. The award was published on 8th April 2025, marking the completion of the award phase.

This tender represents significant opportunities for business growth, particularly for small and medium-sized enterprises (SMEs) in the telecommunications sector, which can leverage the demand for contact centre services within the public sector. The awarded supplier, 8x8 UK Limited, based in Buckinghamshire, exemplifies the type of business well-suited to participate in such procurement processes. Engaging with public procurement contracts of this nature can help businesses expand their client base, gain reputability, and specialise in highly demanded service areas across diverse global locations.

## Notice

Contact Centre Services to enable prison visit bookings

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a1488361-e8a6-442d-b774-6695791763b1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2025 |
| Submission deadline | 19 Mar 2025 |
| Future notice date | Not specified |
| Award date | 26 Mar 2025 |
| Contract period | 28 Mar 2025 - 27 May 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,693 |
| Lots value | Not specified |
| Awards value | £3,693 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 8 Apr 2025 at 11:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a1488361-e8a6-442d-b774-6695791763b1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a1488361-e8a6-442d-b774-6695791763b1
  8th April 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b22c000a-a275-4886-8187-b20df1c54fc1
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-15f8cdd0-8b58-42cc-8239-fcd25b19473c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-15f8cdd0-8b58-42cc-8239-fcd25b19473c.json.