---
title: "Keeping Customer Interactions Safe (KCIS)"
ocid: "ocds-b5fd17-1604620b-866e-40c7-9b5e-f1354b152c40"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1604620b-866e-40c7-9b5e-f1354b152c40"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1604620b-866e-40c7-9b5e-f1354b152c40.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1604620b-866e-40c7-9b5e-f1354b152c40.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2024-10-04"
---

# Keeping Customer Interactions Safe (KCIS)

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-1604620b-866e-40c7-9b5e-f1354b152c40

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## Summary

The Department for Work and Pensions (DWP) has completed the procurement process for the "Keeping Customer Interactions Safe (KCIS)" initiative. This tender falls under the IT services category, specifically focusing on consulting, software development, and support. The selective procurement method was employed, involving a call-off from a framework agreement. The key dates include the tender period ending on 20th September 2024 and the contract running from 1st October 2024 to 31st March 2026. The contract is valued at £3,500,000 and spans multiple regions, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom.

This tender provides substantial opportunities for businesses specialising in IT services, particularly those capable of application development, maintenance, business analysis, and interactive design. The KCIS project, awarded to Capgemini UK PLC, underscores significant growth potential for IT professionals and companies, specifically SMEs, by supporting DWP's goal to enhance customer interaction security. Companies with expertise in these areas and the capacity to partner with large-scale organisations like Capgemini would be well-positioned to benefit from this and similar future contracts.

## Notice

DWP are putting in place a delivery service for DWP Citizen Residency under a zero commitment to spend call-off contract. This agreement is to provide a delivery service which will provide application development, maintenance, architecture, business analysis, content and interactive design and QA services to deliver and support the Keeping Customer Interactions Safe (KCIS) DWP Application Product. Deliverables will be agreed on a per Statement of Work basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0aa75056-c7b7-4530-a58d-30e2beed3cd1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Oct 2024 |
| Submission deadline | 20 Sep 2024 |
| Future notice date | Not specified |
| Award date | 22 Sep 2024 |
| Contract period | 30 Sep 2024 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,500,000 |
| Lots value | Not specified |
| Awards value | £3,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPGEMINI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Oct 2024 at 10:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0aa75056-c7b7-4530-a58d-30e2beed3cd1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0aa75056-c7b7-4530-a58d-30e2beed3cd1
  4th October 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7392aac8-00b7-4c57-86cc-716e59cb33f4
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1604620b-866e-40c7-9b5e-f1354b152c40. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1604620b-866e-40c7-9b5e-f1354b152c40.json.