---
title: "User Research and Discovery Services"
ocid: "ocds-b5fd17-1631ea65-5b89-4e88-a7c7-bab219b0612f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1631ea65-5b89-4e88-a7c7-bab219b0612f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1631ea65-5b89-4e88-a7c7-bab219b0612f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1631ea65-5b89-4e88-a7c7-bab219b0612f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR CULTURE MEDIA & SPORT"
published: "2021-07-23"
---

# User Research and Discovery Services

Buyer: DEPARTMENT FOR CULTURE MEDIA & SPORT  
Current stage: Award  
OCID: ocds-b5fd17-1631ea65-5b89-4e88-a7c7-bab219b0612f

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1631ea65-5b89-4e88-a7c7-bab219b0612f.json)

## Summary

The procurement process for 'User Research and Discovery Services' is conducted by the Department for Culture Media & Sport (DCMS), located in London (SW1A 2BQ). This contract falls under the IT services category and is valued at £370,850. The procurement method used was selective, specifically a call-off from a framework agreement. The tender period concluded on 31st October 2020, with the contract period running from 1st November 2020 to 31st October 2021. The award was published on 23rd July 2021, and the contract has been awarded to Civica UK Limited, with the award status currently active.

This tender represents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs), to engage in providing user research and digital service support. Companies specialising in IT consulting or those with expertise in software development and user analysis would be well-suited to participate in similar future contracts. By leveraging their skills in these areas, businesses can enhance their visibility and expand their market presence through public sector partnerships.

## Notice

DCMS requires a Supplier to support in delivering digital services across the business including the provision of specialist technical resources, user researchers and business analysts.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/204f9254-fade-43ab-8a3d-572b65c89291 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jul 2021 |
| Submission deadline | 31 Oct 2020 |
| Future notice date | Not specified |
| Award date | 31 Oct 2020 |
| Contract period | 1 Nov 2020 - 31 Oct 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £370,850 |
| Lots value | Not specified |
| Awards value | £370,850 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR CULTURE MEDIA & SPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 23 Jul 2021 at 11:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/204f9254-fade-43ab-8a3d-572b65c89291

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/204f9254-fade-43ab-8a3d-572b65c89291
  23rd July 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1631ea65-5b89-4e88-a7c7-bab219b0612f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1631ea65-5b89-4e88-a7c7-bab219b0612f.json.