--- title: "1404 - Provision of Out of Hours Service Desk for De Montfort University" ocid: "ocds-b5fd17-163ec24f-538a-4631-8bd0-0cd10e9e4d8c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-163ec24f-538a-4631-8bd0-0cd10e9e4d8c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-163ec24f-538a-4631-8bd0-0cd10e9e4d8c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-163ec24f-538a-4631-8bd0-0cd10e9e4d8c.json" source: "Contracts Finder" current_stage: "Tender" buyer: "DE MONTFORT UNIVERSITY" published: "2019-12-18" --- # 1404 - Provision of Out of Hours Service Desk for De Montfort University Buyer: DE MONTFORT UNIVERSITY Current stage: Tender OCID: ocds-b5fd17-163ec24f-538a-4631-8bd0-0cd10e9e4d8c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-163ec24f-538a-4631-8bd0-0cd10e9e4d8c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-163ec24f-538a-4631-8bd0-0cd10e9e4d8c.json) ## Summary De Montfort University is seeking proposals for the "Provision of Out of Hours Service Desk," an IT service desk enhancement aimed at providing effective out-of-hours IT support for staff and students. The procurement process is currently at the tender stage, with applications due by 21 January 2020 at 17:00 hours. The contract is expected to commence on 1 April 2020 and will run for three years, concluding on 1 April 2023. This opportunity falls under the IT services category (CPV code: 72000000) and is located in Leicester, East Midlands, United Kingdom, with an open procurement method, inviting a broad range of applicants. This tender presents significant opportunities for businesses specialising in IT services, particularly those capable of providing first-line support and IT infrastructure management. Companies with experience in managing service desks, desktop support, and IT project implementation would be well-suited to compete. Additionally, small and medium-sized enterprises (SMEs) are encouraged to apply, as this procurement process is designed to be inclusive and accessible to a diverse range of service providers. ## Notice De Montfort University has a requirement to purchase an IT service desk service to supplement DMU's service desk. The purpose of the additional service is to: 1. enable effective out of hours IT support to staff and students of the University; 2. act as cover for the service desk during departmental meetings during core hours; 3. act, if required, as an overflow for the ITMS Service Desk at peak times of the year or during exceptional circumstanced e.g. high levels of sickness on the service desk. The service will be used for providing 1st line IT support and where necessary, escalating incidents to other IT support teams. Additionally, DMU is also ideally looking for the supplier to provide a desktop IT cover support service to provide additional project or support capability in respect of the installation of: 1. PCs, and 2. Servers and storage. Full details of the requirements are set out in the Tender documents. Additional information: To apply please register on the In-Tend system where you can download the ITT documents: http://in-tendhost.co.uk/demontfort/aspx/Home Closing date on 21 January 2020 at 17:00 hrs. ****PLEASE DO NOT APPLY DIRECT TO THE BUYER AS PER BELOW**** Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/954a1b6a-5ece-47c5-8a06-24d9b1ef1f2d | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Dec 2019 | | Submission deadline | 21 Jan 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2020 - 1 Apr 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DE MONTFORT UNIVERSITY | | Locality | LEICESTER | | Post town | Leicester | | Postcode | LE1 9BH | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire | | ITL 3 | TLF21 Leicester | | Local authority | Leicester | | Electoral ward | Castle | | Westminster constituency | Leicester South | | Delivery location | TLF East Midlands (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 18 Dec 2019 at 12:00 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/954a1b6a-5ece-47c5-8a06-24d9b1ef1f2d - 18 Dec 2019 at 12:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/954a1b6a-5ece-47c5-8a06-24d9b1ef1f2d ## Documents - https://www.contractsfinder.service.gov.uk/Notice/954a1b6a-5ece-47c5-8a06-24d9b1ef1f2d 18th December 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/demontfort/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://in-tendhost.co.uk/demontfort/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-163ec24f-538a-4631-8bd0-0cd10e9e4d8c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-163ec24f-538a-4631-8bd0-0cd10e9e4d8c.json.