---
title: "Student Welfare Single Access Service"
ocid: "ocds-b5fd17-163f11b7-f92c-4e39-bf53-9cee14383999"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-163f11b7-f92c-4e39-bf53-9cee14383999"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-163f11b7-f92c-4e39-bf53-9cee14383999.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-163f11b7-f92c-4e39-bf53-9cee14383999.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF BRISTOL"
published: "2020-03-31"
---

# Student Welfare Single Access Service

Buyer: UNIVERSITY OF BRISTOL  
Current stage: Award  
OCID: ocds-b5fd17-163f11b7-f92c-4e39-bf53-9cee14383999

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-163f11b7-f92c-4e39-bf53-9cee14383999)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-163f11b7-f92c-4e39-bf53-9cee14383999.json)

## Summary

The University of Bristol has recently awarded a contract titled "Student Welfare Single Access Service" under the Crown Commercial Services Framework RM3808. This procurement, which falls within the telecommunications industry category, was initiated under a selective procurement method via a mini-competition and has a total value of £150,050. The contract will be in effect from 1 April 2020 to 31 March 2023, and was completed following the tender period that closed on 20 December 2019. The services are to be delivered in Bristol, South West England, with the contract specifically tied to cloud contact centre provision.

This tender presents significant opportunities for businesses involved in the telecommunications sector, particularly those offering contact centre solutions. Small and medium-sized enterprises (SMEs) that can provide innovative telecommunications services would be well-suited to compete for similar future contracts. With the trend towards cloud-based solutions, companies with expertise in this area stand to benefit, allowing them to expand their customer base and enhance their service offerings.

## Notice

Mini-competition run under Crown Commercial Services Framework RM3808 Network Services 2 Lot 13 Contact Centres. Contract awarded for 3 years for provision of cloud contact centre. Additional information: Contract let under terms of Crown Commercial Services Framework following Further Competition

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/297fe486-5a1b-4677-9f0e-ad3d82b7f642 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2020 |
| Submission deadline | 20 Dec 2019 |
| Future notice date | Not specified |
| Award date | 20 Mar 2020 |
| Contract period | 31 Mar 2020 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,050 |
| Lots value | Not specified |
| Awards value | £150,050 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF BRISTOL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 5DS |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Central |
| Westminster constituency | Bristol Central |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GAMMA TELECOMS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services

### Codes

- 32524000 - Telecommunications system
- 64200000 - Telecommunications services

## Release History

- 31 Mar 2020 at 11:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/297fe486-5a1b-4677-9f0e-ad3d82b7f642

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/297fe486-5a1b-4677-9f0e-ad3d82b7f642
  31st March 2020 - Awarded contract notice on Contracts Finder
- https://www.crowncommercial.gov.uk/agreements/RM3808
  CCS Framework RM3808 Lot 13

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-163f11b7-f92c-4e39-bf53-9cee14383999. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-163f11b7-f92c-4e39-bf53-9cee14383999.json.