--- title: "National Payment Line Service" ocid: "ocds-b5fd17-1649cded-7644-4db2-b641-414613419800" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1649cded-7644-4db2-b641-414613419800" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1649cded-7644-4db2-b641-414613419800.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1649cded-7644-4db2-b641-414613419800.json" source: "Contracts Finder" current_stage: "Award" buyer: "MINISTRY OF JUSTICE." published: "2021-04-07" --- # National Payment Line Service Buyer: MINISTRY OF JUSTICE. Current stage: Award OCID: ocds-b5fd17-1649cded-7644-4db2-b641-414613419800 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1649cded-7644-4db2-b641-414613419800) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1649cded-7644-4db2-b641-414613419800.json) ## Summary The Ministry of Justice has completed a tender for the "National Payment Line Service," valued at £2,000,000. This service involves the provision of an automated national payment system and helpdesk operation to facilitate payments of fines and fees via credit and debit cards over the phone. The procurement method used was a direct single tender action, which was below the public procurement threshold. The contract period runs from 13th December 2021 to 12th December 2023, and the delivery of the service is expected to take place in London, United Kingdom. The tender period had a closing date of 21st October 2020. This contract presents significant opportunities for businesses specialising in telecommunications networks and software solutions, particularly those with expertise in voice recognition technology and telephone network equipment. Established companies and larger entities that possess the required infrastructure to support automated payment systems would be well-suited to compete for future tenders similar to this one. The focus on service delivery in the public sector further highlights a promising market for providers looking to expand their presence in government contracting. ## Notice Provision of a national automated payment system and helpdesk operation. Facilitates the payment of fines and fees using credit and debit cards over the phone. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a555d4d2-20e3-4122-8260-1a1044da7376 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Direct | | Procurement method details | Single tender action (below threshold) | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Apr 2021 | | Submission deadline | 21 Oct 2020 | | Future notice date | Not specified | | Award date | 16 Nov 2020 | | Contract period | 13 Dec 2021 - 12 Dec 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,000,000 | | Lots value | Not specified | | Awards value | £2,000,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MINISTRY OF JUSTICE. | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS1 4AP | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Hunslet & Riverside | | Westminster constituency | Leeds South | | Delivery location | TLI London | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | Not specified | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems ### Codes - 32412100 - Telecommunications network - 32429000 - Telephone network equipment - 48314000 - Voice recognition software package ## Release History - 7 Apr 2021 at 15:19 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a555d4d2-20e3-4122-8260-1a1044da7376 - 18 Mar 2021 at 09:46 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a555d4d2-20e3-4122-8260-1a1044da7376 - 17 Mar 2021 at 16:12 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a555d4d2-20e3-4122-8260-1a1044da7376 - 17 Mar 2021 at 15:55 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a555d4d2-20e3-4122-8260-1a1044da7376 - 16 Mar 2021 at 09:51 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a555d4d2-20e3-4122-8260-1a1044da7376 - 16 Mar 2021 at 09:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a555d4d2-20e3-4122-8260-1a1044da7376 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a555d4d2-20e3-4122-8260-1a1044da7376 7th April 2021 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/8d8bc87c-270e-49a9-8878-609428847692 n/a - https://www.contractsfinder.service.gov.uk/Notice/Attachment/fc6fc0a1-cf62-4db8-9a8c-b4f3d9c0cc82 n/a - https://www.contractsfinder.service.gov.uk/Notice/Attachment/898938f7-dfd8-482f-99b9-fc7063ac3a9e n/a - https://www.contractsfinder.service.gov.uk/Notice/Attachment/a697833f-952e-4300-bc0d-e011bc035d65 n/a - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e611cd64-ec41-45a1-94be-c17e40fbf1d9 n/a - https://www.contractsfinder.service.gov.uk/Notice/Attachment/8e467dc3-e67f-48b5-ba2f-fc8c035a1c32 n/a - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0b542812-e888-4b0e-9707-c12392396c2e n/a - https://www.contractsfinder.service.gov.uk/Notice/Attachment/3fefa377-39a7-4787-9d0b-cf3f52f52b04 n/a - https://www.contractsfinder.service.gov.uk/Notice/Attachment/095aa80a-3a47-4d1f-8982-9ca7bb861817 n/a - https://www.contractsfinder.service.gov.uk/Notice/Attachment/5e0ca1ce-d70d-4dc7-9f18-e132172d707e n/a - https://www.contractsfinder.service.gov.uk/Notice/Attachment/5576282f-140c-4c01-92e3-22dbfc754147 n/a - https://www.contractsfinder.service.gov.uk/Notice/Attachment/b48d48f0-b81d-4dcf-83bd-f113b9233897 n/a - https://www.contractsfinder.service.gov.uk/Notice/Attachment/889bd825-e7ab-4e6a-be10-bd2930e0c323 n/a - https://www.contractsfinder.service.gov.uk/Notice/Attachment/4a1e3510-78a1-41d3-a33a-f81d63018971 n/a ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1649cded-7644-4db2-b641-414613419800. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1649cded-7644-4db2-b641-414613419800.json.