---
title: "MH 0076 - Out of Hours Telephony Services - AWARD"
ocid: "ocds-b5fd17-164b7f55-cd18-4244-883d-4b9eaf5a653e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-164b7f55-cd18-4244-883d-4b9eaf5a653e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-164b7f55-cd18-4244-883d-4b9eaf5a653e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-164b7f55-cd18-4244-883d-4b9eaf5a653e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MIDLAND HEART"
published: "2023-08-04"
---

# MH 0076 - Out of Hours Telephony Services - AWARD

Buyer: MIDLAND HEART  
Current stage: Award  
OCID: ocds-b5fd17-164b7f55-cd18-4244-883d-4b9eaf5a653e

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## Summary

Midland Heart has awarded a contract for Out of Hours Telephony Services to Pinnacle FM Ltd worth £270,000. The procurement process was open, with the tender closing on 23rd January 2023. The contract period is from 1st April 2023 to 31st March 2026. The services fall under the main procurement category of telecommunications and additional administrative services.

This contract presents an opportunity for businesses providing telecommunications and administrative services to engage with Midland Heart. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate due to the suitability provisions. The buyer, Midland Heart, based in Birmingham, West Midlands, sought a solution focused on their needs and aimed to provide value for money for their customers. Businesses interested in service contracts in the West Midlands region would find this tender relevant.

## Notice

Midland Heart is looking for a high quality solution for Out of Hours Telephony Services, from reputable providers that deliver a service that is demonstrably focused around the needs of Midland Heart and provide value for money for customers. Tenderers must express interest in tender provisions via the In-Tend e-tendering system (https://in-tendhost.co.uk/midlandheart/aspx/Home). After having uploaded your submission, please ensure you click "Submit My Return" otherwise your bid will not be submitted and available to the buyer. Be advised that bids submitted in any other fashion other than through this e-tendering system will not be considered.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c6b7d6eb-c1d8-425e-898d-47d0f2c82f95 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Aug 2023 |
| Submission deadline | 23 Jan 2023 |
| Future notice date | Not specified |
| Award date | 3 Mar 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £270,000 |
| Lots value | Not specified |
| Awards value | £270,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MIDLAND HEART |
| Locality | ENGLAND |
| Post town | Birmingham |
| Postcode | B15 1LZ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PINNACLE FM |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 75 - Administration, defence and social security services

### Codes

- 64200000 - Telecommunications services
- 75112000 - Administrative services for business operations

## Release History

- 4 Aug 2023 at 12:09 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c6b7d6eb-c1d8-425e-898d-47d0f2c82f95
- 4 Aug 2023 at 11:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c6b7d6eb-c1d8-425e-898d-47d0f2c82f95

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c6b7d6eb-c1d8-425e-898d-47d0f2c82f95
  4th August 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/midlandheart/aspx/Home
- https://www.midlandheart.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-164b7f55-cd18-4244-883d-4b9eaf5a653e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-164b7f55-cd18-4244-883d-4b9eaf5a653e.json.