---
title: "Contract for PCI Secure Telephone Payments Solution"
ocid: "ocds-b5fd17-16508255-fa0c-4239-b09d-04b456c0938d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-16508255-fa0c-4239-b09d-04b456c0938d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-16508255-fa0c-4239-b09d-04b456c0938d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-16508255-fa0c-4239-b09d-04b456c0938d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GATESHEAD COUNCIL"
published: "2021-05-13"
---

# Contract for PCI Secure Telephone Payments Solution

Buyer: GATESHEAD COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-16508255-fa0c-4239-b09d-04b456c0938d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-16508255-fa0c-4239-b09d-04b456c0938d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-16508255-fa0c-4239-b09d-04b456c0938d.json)

## Summary

The Gateshead Council is seeking suppliers for the "Contract for PCI Secure Telephone Payments Solution," aimed at enhancing secure payment processing for telephone transactions. This procurement falls under the IT services industry, specifically software package and information systems, with a total contract value of £180,000. The procurement method employed is an open procedure above threshold, with the tender period having ended on 25 January 2021. The contract period is set to start from 1 March 2021 and run until 31 August 2024, with the opportunity situated in Gateshead, North East England.

This tender represents a significant opportunity for small and medium-sized enterprises (SMEs) focused on IT services, particularly those specialising in consulting, software development, and internet support. Businesses capable of providing secure payment solutions that comply with Payment Card Industry (PCI) standards will be particularly well-suited to compete. The move towards a cloud-based PCI network reduces risk exposure, presenting further avenues for innovative technology providers to engage in this procurement process.

## Notice

Gateshead Council (the Council) provides paid for services to the citizens of Gateshead. As a result, the Council has set up several payment channels for its customers. Some of these channels allow payment to be made by credit or debit cards. Any such card payments must comply with Payment Card Industry (PCi) standards. The Council has a dedicated PCi network for the card taking process and has moved its card taking application into a Cloud environment thereby reducing the scope of PCi requirements. However, payments taken over the phone remain an area of potential risk. The Council is therefore seeking a solution which will allow employees and Customer Service Agents to take customer not present (MOTO) payments over the phone whilst descoping remaining PCi requirements. Go to www.nepo.org to access the tender documents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eeec7142-c0e6-4133-bcc3-5b2fa7657ee2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 May 2021 |
| Submission deadline | 25 Jan 2021 |
| Future notice date | Not specified |
| Award date | 29 Apr 2021 |
| Contract period | 30 Apr 2021 - 1 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GATESHEAD COUNCIL |
| Locality | GATESHEAD |
| Post town | Newcastle upon Tyne |
| Postcode | NE8 1HH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Gateshead |
| Electoral ward | Bridges |
| Westminster constituency | Gateshead Central and Whickham |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NOT AWARDED TO SUPPLIER |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 May 2021 at 09:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eeec7142-c0e6-4133-bcc3-5b2fa7657ee2
- 18 Dec 2020 at 09:34 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6bf475c8-6715-48ed-a9d9-95a2e2c64173
- 18 Dec 2020 at 09:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6bf475c8-6715-48ed-a9d9-95a2e2c64173

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eeec7142-c0e6-4133-bcc3-5b2fa7657ee2
  13th May 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/6bf475c8-6715-48ed-a9d9-95a2e2c64173
  18th December 2020 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-16508255-fa0c-4239-b09d-04b456c0938d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-16508255-fa0c-4239-b09d-04b456c0938d.json.