---
title: "P2185 - Mediation services for social housing tenants and housing options - AWARD"
ocid: "ocds-b5fd17-1653a6f3-81de-4b52-9073-3fdc5c6d7a57"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1653a6f3-81de-4b52-9073-3fdc5c6d7a57"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1653a6f3-81de-4b52-9073-3fdc5c6d7a57.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1653a6f3-81de-4b52-9073-3fdc5c6d7a57.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BIRMINGHAM CITY COUNCIL"
published: "2025-07-17"
---

# P2185 - Mediation services for social housing tenants and housing options - AWARD

Buyer: BIRMINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1653a6f3-81de-4b52-9073-3fdc5c6d7a57

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## Summary

Birmingham City Council has awarded a contract to Smile Mediation Ltd for the provision of mediation services targeted at social housing tenants and housing options in the West Midlands, United Kingdom. This contract, valued at £391,200, falls under the industry category for services related to community provision and social work. The procurement process followed an open procedure, with the contract award status marked as complete. The service provision is set to commence on 1st June 2025 and will last for two years with potential extension possibilities, indicating a procurement stage of Award. Key dates include the tender submission deadline, which was 26th February 2025, and the award date on 29th April 2025.

This tender presents significant growth opportunities for businesses specialising in mediation and community services, particularly those that cater to anti-social behaviour dispute resolution and housing support. Businesses focusing on social outcomes and with capabilities in providing impartial mediation services are well-suited to compete in such procurement processes. Furthermore, the tender promotes inclusion of small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), making it appealing for a diverse range of potential suppliers interested in contributing to social welfare and administrative housing services in the region.

## Notice

The Council wishes to establish a Contract for the provision mediation services for social housing tenants and housing options. The aim of the service is to contribute to city housing and Housing Options priorities of investigating complaints of Anti-Social Behaviour (ASB) in an impartial and professional manner in accordance with the respective ASB Policy and Procedure. We are providing victims and perpetrators of ASB, tools and support in order to explore root causes through an impartial third party who specialise in mediation and specialist coaching support to residents to reach an agreed set of actions to resolve or mitigate any issues. It will encourage resolution of family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy. There is a requirement for: o Mediation Services for Social Housing Tenants as part of its overall approach in resolving non-crime related Anti-Social Behaviour complaints, neighbour disputes, and breaches of the Conditions of Tenancy. o Mediation Services for Housing Options customers as part of its overall approach in preventing homelessness, by resolving family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy. The Contract will last for 2 years commencing on 1st April 2025, with an option to extend for a further period of 2 years, subject to satisfactory performance and budgetary availability. The contract will be awarded to a single provider. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant Invitation to Tender (ITT) documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk Your completed tender submission should be returned by noon on 26th February 2025 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e1808733-3f14-4958-ad29-0eaf2d710796 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jul 2025 |
| Submission deadline | 26 Feb 2025 |
| Future notice date | Not specified |
| Award date | 28 Apr 2025 |
| Contract period | 31 May 2025 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £391,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIRMINGHAM CITY COUNCIL |
| Locality | WEST MIDLANDS |
| Post town | Birmingham |
| Postcode | B4 7WB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SMILE MEDIATION |

## CPV Codes

### Divisions

- 70 - Real estate services
- 75 - Administration, defence and social security services
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 70333000 - Housing services
- 75123000 - Administrative housing services
- 75200000 - Provision of services to the community
- 85300000 - Social work and related services
- 98000000 - Other community, social and personal services

## Release History

- 17 Jul 2025 at 10:02 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e1808733-3f14-4958-ad29-0eaf2d710796
- 17 Jul 2025 at 10:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e1808733-3f14-4958-ad29-0eaf2d710796

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e1808733-3f14-4958-ad29-0eaf2d710796
  17th July 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/birminghamcc
- https://in-tendhost.co.uk/birminghamcc/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1653a6f3-81de-4b52-9073-3fdc5c6d7a57. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1653a6f3-81de-4b52-9073-3fdc5c6d7a57.json.