---
title: "Out of Hours Call Handling & Telecare Alarm Monitoring Service Contract"
ocid: "ocds-b5fd17-167541f3-adf4-4be0-abfa-4d19143d3b2e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-167541f3-adf4-4be0-abfa-4d19143d3b2e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-167541f3-adf4-4be0-abfa-4d19143d3b2e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-167541f3-adf4-4be0-abfa-4d19143d3b2e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FREEBRIDGE COMMUNITY HOUSING LIMITED"
published: "2020-08-10"
---

# Out of Hours Call Handling & Telecare Alarm Monitoring Service Contract

Buyer: FREEBRIDGE COMMUNITY HOUSING LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-167541f3-adf4-4be0-abfa-4d19143d3b2e

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## Summary

The procurement process pertains to Freebridge Community Housing Limited, which is seeking a provider for their Out of Hours Call Handling & Telecare Alarm Monitoring Service Contract. This tender falls under the services category, specifically focusing on call centre operations, and is located in King's Lynn, East of England. The procurement method used is an open procedure, with the contracting process completed on 6th August 2020, following the contract's initiation on 7th August 2020 and set to conclude on 6th August 2023. The total contract value is £140,082.

This tender presents significant opportunities for businesses involved in service delivery, particularly those specialising in call centre operations and telecare services. Small and medium-sized enterprises (SMEs) would be especially well-suited to compete for this contract, as the buyer has indicated a preference for SME participation. Companies with experience in managing telecare systems, particularly those using 'Tynetec' equipment, may find this a favourable opportunity to expand their service offerings and establish a partnership with a reputable organisation in the community housing sector.

## Notice

At Freebridge we are reviewing the current Out of Hours Call Handling and Telecare Alarm Monitoring Services contract and require a provider to management and maintain the service outside of our normal operation hours. We currently have 17 Sheltered Scheme sites with approx. 650 residents using our Telecare Alarm service, approx. 700 alarm connections and approx. 8,600 residents across all stock relying on the out of hours call service. All of our Telecare Alarm equipment is manufactured by 'Tynetec' operating on an Open Protocol

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e3b7ffe7-94f5-4c6a-affa-f0bffdeef14a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Aug 2020 |
| Submission deadline | 5 Aug 2020 |
| Future notice date | Not specified |
| Award date | 5 Aug 2020 |
| Contract period | 6 Aug 2020 - 6 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £140,082 |
| Lots value | Not specified |
| Awards value | £140,082 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FREEBRIDGE COMMUNITY HOUSING LIMITED |
| Locality | KING'S LYNN |
| Post town | Peterborough |
| Postcode | PE30 1DZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH52 North and West Norfolk |
| Local authority | King's Lynn and West Norfolk |
| Electoral ward | St. Margaret's with St. Nicholas |
| Westminster constituency | North West Norfolk |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MEDEQUIP ASSISTIVE TECHNOLOGY |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 10 Aug 2020 at 07:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e3b7ffe7-94f5-4c6a-affa-f0bffdeef14a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e3b7ffe7-94f5-4c6a-affa-f0bffdeef14a
  10th August 2020 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=514739461
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-167541f3-adf4-4be0-abfa-4d19143d3b2e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-167541f3-adf4-4be0-abfa-4d19143d3b2e.json.