---
title: "Consumer Satisfaction Survey 21"
ocid: "ocds-b5fd17-167d8ba4-d962-4015-ab6b-33e8ea9097d1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-167d8ba4-d962-4015-ab6b-33e8ea9097d1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-167d8ba4-d962-4015-ab6b-33e8ea9097d1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-167d8ba4-d962-4015-ab6b-33e8ea9097d1.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CONSUMER COUNCIL FOR WATER"
published: "2021-04-22"
---

# Consumer Satisfaction Survey 21

Buyer: CONSUMER COUNCIL FOR WATER  
Current stage: Tender  
OCID: ocds-b5fd17-167d8ba4-d962-4015-ab6b-33e8ea9097d1

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## Summary

The Consumer Council for Water is currently conducting a tender for a project titled "Consumer Satisfaction Survey 21", aimed at securing additional complaint handlers to manage peaks in business demand and ensure staff coverage. This tender falls under the services category in the water distribution and related services industry. The tender was published on 22 April 2021 and is part of a competitive quotation procurement process. The tender period is set to end on 21 May 2021, and the contract is expected to commence on 1 July 2021, continuing until 30 June 2025. The services will be delivered across various regions in the United Kingdom, including North East, West Midlands, and South East among others.

This tender represents a significant opportunity for businesses specializing in customer service and complaint handling, especially small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). With the requirement for flexible staffing solutions to maintain high performance and satisfaction targets, companies with expertise in operational support and customer relations would be particularly well-suited to compete. Engaging with this procurement could lead to valuable partnerships and sustained business growth within the public sector.

## Notice

To secure additional complaint handlers at a Senior Customer Caseworker (SCC) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCW meeting its operational business plan (OBP) performance and satisfaction targets. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/13aa276a-f417-459f-8ad0-1793b0a2ffd0 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Apr 2021 |
| Submission deadline | 21 May 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Jun 2021 - 30 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONSUMER COUNCIL FOR WATER |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4AJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## CPV Codes

### Divisions

- 65 - Public utilities

### Codes

- 65100000 - Water distribution and related services

## Release History

- 22 Apr 2021 at 11:37 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/13aa276a-f417-459f-8ad0-1793b0a2ffd0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/13aa276a-f417-459f-8ad0-1793b0a2ffd0
  22nd April 2021 - Opportunity notice on Contracts Finder
- https://public.bravosolution.co.uk/consumer-council-water
  Link to eSourcing Portal

## Notice URLs

- https://www.ccwater.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-167d8ba4-d962-4015-ab6b-33e8ea9097d1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-167d8ba4-d962-4015-ab6b-33e8ea9097d1.json.