---
title: "ServiceNow License Renewal and Support"
ocid: "ocds-b5fd17-1686489c-a14f-413c-a145-eb6fbcb8d166"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1686489c-a14f-413c-a145-eb6fbcb8d166"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1686489c-a14f-413c-a145-eb6fbcb8d166.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1686489c-a14f-413c-a145-eb6fbcb8d166.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HS2"
published: "2018-09-20"
---

# ServiceNow License Renewal and Support

Buyer: HS2  
Current stage: Award  
OCID: ocds-b5fd17-1686489c-a14f-413c-a145-eb6fbcb8d166

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1686489c-a14f-413c-a145-eb6fbcb8d166)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1686489c-a14f-413c-a145-eb6fbcb8d166.json)

## Summary

The procurement process involves HS2 as the buying organisation, which has awarded a contract titled "ServiceNow License Renewal and Support." This falls under the IT services category (CPV code: 72000000) and is set in locations such as the West Midlands and London, United Kingdom. The contract has a total value of £417,566 and was initiated through a selective procurement method as a call-off from the Crown Commercial Services (CCS) G-Cloud 10 framework. It was officially awarded on 19 September 2018, with the contract period commencing on 2 October 2018 and lasting until 1 October 2020, including an option for a two-year extension.

This tender presents significant opportunities for businesses in the IT services sector, particularly those providing software development and support solutions. Small and medium-sized enterprises (SMEs) may find this contract particularly accessible, given that they are encouraged to compete due to the nature of the procurement method employed. Businesses that specialise in licensing and support services for platforms like ServiceNow would be well-positioned to pursue future contracts under similar frameworks for HS2 and other public organisations.

## Notice

A contract has been awarded to Softcat PLC for the provision of ServiceNow Licenses and support for a period of two years with an option to extend for up to a further 2 years as a call off contract under the Crown Commercial Services (CCS) G- Cloud 10 framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3d2a2c27-1c45-4f42-b49b-7c5c73b6b76b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Sep 2018 |
| Submission deadline | 14 Sep 2018 |
| Future notice date | Not specified |
| Award date | 18 Sep 2018 |
| Contract period | 1 Oct 2018 - 1 Oct 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £417,566 |
| Lots value | Not specified |
| Awards value | £417,566 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HS2 |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 6GA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Sep 2018 at 09:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3d2a2c27-1c45-4f42-b49b-7c5c73b6b76b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3d2a2c27-1c45-4f42-b49b-7c5c73b6b76b
  20th September 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1686489c-a14f-413c-a145-eb6fbcb8d166. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1686489c-a14f-413c-a145-eb6fbcb8d166.json.