---
title: "R5007 Welfare Processing Resilience Framework"
ocid: "ocds-b5fd17-16a6b055-0566-4614-99d5-bc9802718d1e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-16a6b055-0566-4614-99d5-bc9802718d1e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-16a6b055-0566-4614-99d5-bc9802718d1e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-16a6b055-0566-4614-99d5-bc9802718d1e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TOWER HAMLETS"
published: "2018-07-03"
---

# R5007 Welfare Processing Resilience Framework

Buyer: TOWER HAMLETS  
Current stage: Award  
OCID: ocds-b5fd17-16a6b055-0566-4614-99d5-bc9802718d1e

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## Summary

The London Borough of Tower Hamlets has concluded a procurement process for the "R5007 Welfare Processing Resilience Framework" aimed at providing remote processing support services for Housing and Council Tax Reduction claims. This project, classified under the CPV code for administration, defence, and social security services, had a total contract value of £16 million. The procurement method used was selective, following a restricted procedure. The contract period commenced on 1 January 2017 and will run until 31 December 2020. The tender was actively sought, and award notifications were published on 14 August 2017.

This contract presents significant opportunities for businesses specialising in administrative and social services, particularly those offering consulting, recruitment, or related business support services. Firms that can provide scalable solutions to meet the demands of multiple councils may find this an appealing venture. The involvement of several London Borough Councils signifies a broader market potential for suppliers that can engage in complex administrative frameworks and adapt to high-volume processing needs.

## Notice

A Framework for the provision of remote processing support services to complete Housing and Council Tax Reduction claims when employed Council staff are at capacity.The London Borough of Tower Hamlets undertakes this procurement on behalf of itself, and with the expressed interest for future admission, as necessary by each of the named London Borough Councils as follows: London Borough of Brent London Borough of Hackney London Borough of Lambeth London borough of Sutton Royal Borough of Greenwich London Borough of Waltham Forest Medway Council London Borough of Harrow

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1901bcf6-96a5-4bd0-b8ab-319fc3ac1447 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jul 2018 |
| Submission deadline | 30 Sep 2016 |
| Future notice date | Not specified |
| Award date | 13 Aug 2017 |
| Contract period | 27 Aug 2017 - 27 Aug 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £16,000,000 |
| Lots value | Not specified |
| Awards value | £16,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TOWER HAMLETS |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 2BG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Poplar |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORTHGATE PUBLIC SERVICES (UK |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 75000000 - Administration, defence and social security services
- 75310000 - Benefit services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 85321000 - Administrative social services

## Release History

- 3 Jul 2018 at 16:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1901bcf6-96a5-4bd0-b8ab-319fc3ac1447

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1901bcf6-96a5-4bd0-b8ab-319fc3ac1447
  3rd July 2018 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=4e1d4ad8-755d-e611-8114-000c29c9ba21
  Advert

## Notice URLs

- http://www.towerhamlets.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-16a6b055-0566-4614-99d5-bc9802718d1e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-16a6b055-0566-4614-99d5-bc9802718d1e.json.