---
title: "Provision of Customer Centre as a Service"
ocid: "ocds-b5fd17-16b0e06d-5d03-4c15-8048-2cecff1d370f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-16b0e06d-5d03-4c15-8048-2cecff1d370f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-16b0e06d-5d03-4c15-8048-2cecff1d370f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-16b0e06d-5d03-4c15-8048-2cecff1d370f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS PROPERTY SERVICES LIMITED"
published: "2025-10-20"
---

# Provision of Customer Centre as a Service

Buyer: NHS PROPERTY SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-16b0e06d-5d03-4c15-8048-2cecff1d370f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-16b0e06d-5d03-4c15-8048-2cecff1d370f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-16b0e06d-5d03-4c15-8048-2cecff1d370f.json)

## Summary

The procurement process conducted by NHS Property Services Limited has reached the award stage for the contract titled "Provision of Customer Centre as a Service." This procurement falls under the services category, specifically "Customer services" with the CPV code 79342300. The contract, valued at £532,109.16, covers a period from 26 October 2025 to 25 October 2028. The procurement process used a selective method, specifically as a call-off from a framework agreement. The location for this project is within England, United Kingdom, and the final date for the tender submission was on 3 September 2025.

This tender presents a promising opportunity for small and medium-sized enterprises (SMEs), given its suitability criteria. Enterprises specialising in customer services technology and operations stand to benefit significantly from such opportunities, as demonstrated by the award of the contract to Charterhouse Voice & Data Ltd. Engaging in such tenders allows businesses to secure long-term contracts and enhance their portfolio, particularly those looking to expand within the public sector realm.

## Notice

Provision of Customer Centre as a Service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0139511e-0ec3-42af-88b6-739a3a399ebc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2025 |
| Submission deadline | 3 Sep 2025 |
| Future notice date | Not specified |
| Award date | 16 Oct 2025 |
| Contract period | 25 Oct 2025 - 25 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £532,109 |
| Lots value | Not specified |
| Awards value | £532,109 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS PROPERTY SERVICES LIMITED |
| Locality | STOCKPORT |
| Post town | Stockport |
| Postcode | SK4 1BS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD35 Greater Manchester South East |
| Local authority | Stockport |
| Electoral ward | Brinnington & Stockport Central |
| Westminster constituency | Stockport |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARTERHOUSE VOICE & DATA |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 20 Oct 2025 at 15:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0139511e-0ec3-42af-88b6-739a3a399ebc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0139511e-0ec3-42af-88b6-739a3a399ebc
  20th October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-16b0e06d-5d03-4c15-8048-2cecff1d370f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-16b0e06d-5d03-4c15-8048-2cecff1d370f.json.